e-NACH & e-Mandate

Sushubh

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This has become a headache. I approved one such payment for monthly donations to IFF. I want to close my IDFC account. I pinged IFF about discontinuing monthly payments through NACH. They haven't responded back in 2 days now. I went to local branch, they told me to contact customer care to disconnect it. Customer care tells me to go to the branch lol.

IDFC website just has a form but it requires values like UMRN which I do not have and cannot find anywhere in the monthly payment mails. Has anyone here successfully disconnected a NACH payment? How did you do it?

The silence from IFF is quite annoying though. They have responded rather fast when I pinged them earlier to change payment mode. This time I talked about discontinuing for a while and no response.
 
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varkey

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Maybe just go ahead with the closure and create a new NACH mandate with another account?
 

Sushubh

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Yeah would go again on Monday and see if another guy has an idea about nach. If not would give them the account closure form.
 

Sushubh

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IFF responded finally so this is sorted out. Still kind of annoying that banks do not provide an online ui for managing e-mandates. I assume because they are mostly used for loans and as a result are treated at par with post dated cheques?

IDFC has a dedicated section showing recurring payments. I wonder what it is used for if not NACH payments.

kguspIi.webp
 

varkey

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I've only seen the recurring payments which I've scheduled using internet banking on that page. NACH payments never showed up for me.
 


Sushubh

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What kind of payments do you schedule? I mean what kind of recurring payments can be set on their platform. Automated NEFT payment? Or something else?