I was using a Ubiquiti USG which went faulty this morning. I raised an RMA request with the UI support portal which was instantly approved as the devices is still under warranty. However, they are expecting me to ship the faulty device to USA address even though I purchased it from Ubiquiti India Store.
I am planning to send it via India Post and need help with following
1) What documents I need to give along with the faulty device
2) In their approval email, they have mentioned --
"If shipping internationally, you must declare the shipment as no commercial value/returned for repair to avoid incurring import fees. If this is not done, the shipment will be refused or delayed"
Where do I declare this?? Is there a form I need to fill along with the shipment??
3) Any other process, I need to take care
I am planning to send it via India Post and need help with following
1) What documents I need to give along with the faulty device
2) In their approval email, they have mentioned --
"If shipping internationally, you must declare the shipment as no commercial value/returned for repair to avoid incurring import fees. If this is not done, the shipment will be refused or delayed"
Where do I declare this?? Is there a form I need to fill along with the shipment??
3) Any other process, I need to take care