Do not go for Book online option for new connection

Messages
11
Location
NA
ISP
Dish Tv
Hi All,I have booked Videocon D2H HD for rs. 2890 on 2012-06-30 at 19:34:47 hrs.Oerder id 72537103 got created, however still work order not created by Sales dept. (Mr. Vishal Verma).Customer care say not balance added in the ac. hence will not able to proceed with the intallation. after several followup with sales team, (Husan & Seema on 02242000555 & 02265809900) deosn't helped.Finally i have raised cancelletion request.I'M helpless.. Kindly suggest what to do?Vitthal
 

mhsabir

Xclusive
Staff member
Messages
20,097
Location
Chennai
ISP
Airtel & Hathway
Did you book at d2honline.com? Order ID looks very different from how it was for me.
 
Messages
11
Location
NA
ISP
Dish Tv
Yes used registered site only.Resently had a word with sales team they were saying we are trying to reach you however ur no is not reacheble (Customer Care type answer). they were investigating the issue and asking for more 24 hours for installation. (Today is 3rd day for waiting). :(
 

mhsabir

Xclusive
Staff member
Messages
20,097
Location
Chennai
ISP
Airtel & Hathway
Well, you booked on the 30th evening on Saturday & 1st was a Sunday, and not sure if Sunday counts.... But, yeah, they should have spoken to you before itself about how soon they will be able to install.
 
Messages
11
Location
NA
ISP
Dish Tv
That's what i was expecting from them is "communication" any issue share with customer. since moring i tried to get in the touch with Vishal (CSR) on same number he is not answering the call, Husan & Seema are there on call. I requested them several time to connect with Vishal but not as he is always busy on other call.Now placed cancellation request.
 

Jaymin

A Big Fan of IBF
Messages
10,005
Location
NA
ISP
Reliance Wired Line
U cant expect anything if booking is done on Saturday evening. Saturday & Sunday have to be discounted out. Did u get any response today?
 
Messages
496
Location
Kolkata
ISP
Airtel Broadband 8MBPS 80GB
You booked on a saturday and then it was sunday,so in actuality only 24hrs have passed.I guess their SLA is 72hrs.So still a long time to go before you can blame them.Normally they install within 48hrs.
 
Messages
11
Location
NA
ISP
Dish Tv
:( Still no progress, Work order not generated by Sales team, also Product not added on my AC. CC say we are not able to track the online purches...
 

armaanyounis

Regular
Messages
139
Location
NA
ISP
Tata Indicom 256kbps unlimited
I ordered online on a sunday and within half an hour the customer representative called me and said that it will be installed within 48 hours. It was installed the very next day. I am really happy to switch to d2h after 5 years of DishTV
 

Jaymin

A Big Fan of IBF
Messages
10,005
Location
NA
ISP
Reliance Wired Line
@ Vitthal....Why dont u again contact Vineet? After all, he looks after the Online Sales.
 

ajuravi007

Regulars
Messages
20,468
Location
NA
ISP
Airtel
I ordered online on a sunday and within half an hour the customer representative called me and said that it will be installed within 48 hours. It was installed the very next day. I am really happy to switch to d2h after 5 years of DishTV
Was it HD DVR ?