Excitel

Member
Regulars
#41
Several users may know about public DNS servers and might experiment with them, but at the same time, they are not having enough capability to select the best suited DNS server for themselves, in most cases. In such cases, if the chosen DNS server stops working, or the latency to it, increases, the overall user experience, degrades. Some users might even find this to be a problem on our (Excitel's) end.

This is why we prefer to take this burden and provide a DNS service that works all the time and with predictable parameters along with ensuring a high level of service quality. Of course, this comes with the risk that if our DNS servers stops, then users would suffer; but we're ready to take this risk because we believe that ultimately, this is better for our customers.

Furthermore, there's another, very important aspect to this. Many Content Delivery Networks (CDNs) rely on the use of a proper DNS server (which is a part of the ISPs IP pools) by the end users, to effectively determine the best delivery mechanism and shortest distance/latency node to serve traffic to our users. For example, Akamai, that serves local, Indian content from several platforms (including Hotstar, live cricket) depends heavily on a proper DNS configuration and if the ISP doesn’t enforce their own DNS, and the customer configures some other public DNS server, the Akamai-zed content will be delivered from some NODE far away from the ISP (from ISP users) which will greatly spoil the user experience and furthermore, this will be accounted as Transit traffic, and therefore, would be delivered at the normal internet speed (based on the package) and not the peering speed. In such a situation, we would then be unable to guarantee a proper peering experience/speed to the end-users as promised by the plan that they are using.
 

Sushubh

Administrator
#42
soon. we found that 99% of our customers accessed only these 100 websites. we have optimized our network for best performance on these websites. to avoid unpleasant behavior at customer's end, we have blocked access to the unoptimized web.
 

ngrhd

Member
Regulars
#43
Already stop with this parentalistc style of treating the customers. Instead provide uninterrupted raw power to the users and let them do what they want. Never knew unlimited no FUP internet came with these sort of riddles.
 


Likes: Sushubh
#44
"Our users don't need a public IP"

"We will provide all the DNS for them. It's super amazing till it goes down for hours"

Honestly, having used excitel for about 2 months now, there is no way I would recommend anyone to use this as their main connection. If you must use it, take the cheapest plan they offer and use it only to download.
 

Sushubh

Administrator
#45
Yup. I switched to 1699 plan for 3 months to show 'support' for what they are doing. Now I am on 799 plan waiting for the major fiasco which would force me to dump them for good. Den Boomband seems to be offering 300mbps plans in my sector :eek: It might not be unlimited but I can certainly buy bandwidth in bulk that suits my usage at reasonable rates.
 

Excitel

Member
Regulars
#46
We completely understand the concerns of our users in relation to such aspects. Keeping in mind, the advantages of using our own DNS server(s) (as explained in my previous reply in this thread), this particular measures solves a lot of issues, as explained previously. I do understand, however, that some of our users would be discomforted by it.

After analysis of a good amount of user responses, it was found that users were generally more concerned about not being able do something, without even knowing the pros/cons, intricate details and understanding of the same. While this can attributed to a basic human nature, and is definitely understandable, it is probably not a good idea to act upon such inclinations. Instead, a solution which would solve the majority of the problems, but, have an undesirable side-effect, would be the viable and feasible option. Of course, this doesn't imply that we're ignoring the users that don't agree with such an option.

I saw someone suggesting a fix to this, to the tune of "provide a way to users to opt out of this", so that the user can choose to, potentially, be at a disadvantage in terms of peering and otherwise, to be able to use a third party DNS server. While this fix would sound easy and desirable, it isn't that easy to implement. This would need major changes in the way the backend works, which would add more work, which would in-turn encroach upon the time that we could invest into more pressing concerns, such as improving the stability and quality of the services that we provide. Once we've resolved a majority of these core issues, we can then re-evaluate our priorities to focus upon fixing such undesirable side-effects.
 


Likes: opomiyulen

Sidharth P

Member
Regulars
#50
Yup. I switched to 1699 plan for 3 months to show 'support' for what they are doing. Now I am on 799 plan waiting for the major fiasco which would force me to dump them for good. Den Boomband seems to be offering 300mbps plans in my sector :eek: It might not be unlimited but I can certainly buy bandwidth in bulk that suits my usage at reasonable rates.
Den is now offering 7Mbps no FUP plans now(at least in my area) , I might consider that for dual wan. Prioritize gaming and non peering traffic on that.