Dish Tv Service Is Horrible

r2d2

Newbie
[OP]
Sep 8, 2006
5
0
It took 15 days and numerous phone calls to the shopkeeper, service center, Zee head office, n number of sales people, technicians to get them to come over to my home and install the DISH TV antennae. DISH TV phone helpdesk standard response was that they don't handle setups and I should talk to the dealer. Dealer said talk to service center. Service center said they're sending the guy and never sent him. This was not the end of it..now another week passed before the maxi service got activated. This too after tons of phone calls where I was always told it would be taken care of, but never happened.Now the BIG shock....I expected good quality Video, somewhere near DVD quality since this being digital n all....No such luck...this is a majorly compressed MPEG2 video feed !! It is worse than VCD quality. Sound is near MONO unless you use headphones. I thought that signal strength maybe causing this, but I had 75-76% signal, which DISH TV tech said was the max he had seen himself. people usually get 60-65%.Damn !! My cable looked and sounded so much better with full bandwidth, and this DTH looked like small video clip made full screen on my 29 inch TV. I guess it's passable on smaller 21'' screens but looks bad and patchy on a 29''.My advice...don't go for this DTH hype till they improve their service.P.S. another thing...they recently did a software upgrade and dumbed down the set top box. now you cannot make any system changes and can't even see the signal strength. The channel surfing has also become a pain..instead of quickly shifting between screenful of channel menu, now I have to scroll through each and every channel to reach the desired channel. Their telephone support says there is no way to go back to the old firmware. They claim this new one is very user friendly. How is it user friendly when the users don't like it?? their active channels are just marketting hype to attract new customers comparing their service with TATA SKY. No one watches their silly active patchwork.I don;t know about TATA SKY but DISH TV will give you that cheap "quantity and no quality" feeling that reliance CDMA phones gave.
 

sify_hacker

Regular
Regulars
Feb 10, 2006
123
0
yup dude Dish tv suxx..Better take TATA SKY...
 


r2d2

Newbie
[OP]
Sep 8, 2006
5
0
QUOTE(sify_hacker @ Sep 11 2006, 12:56 AM) [snapback]61795[/snapback]
yup dude Dish tv suxx..

Better take TATA SKY...
[/b]

I can't believe TATA SKY would be any better. Do you see squares when the contrast changes rapidly during action scenes? Or do you see colour break up in patches instead of showing gradualness when changing from one colour to another (usually in the background like the sky)? If yes then you're not getting any good quality.
 

zahirsayed

Newbie
Sep 1, 2006
26
0
It took 15 days and numerous phone calls to the shopkeeper, service center, Zee head office, n number of sales people, technicians to get them to come over to my home and install the DISH TV antennae. DISH TV phone helpdesk standard response was that they don't handle setups and I should talk to the dealer. Dealer said talk to service center. Service center said they're sending the guy and never sent him.[/b]

Same thing happened to me but as they told me that suddenly thr has been a rise in subscriber because now they have STAR channels as well... so i agree with them

This was not the end of it..now another week passed before the maxi service got activated. This too after tons of phone calls where I was always told it would be taken care of, but never happened.[/b]

My service was activated at the same time when they fixed everything and it was on from the first minute.

Now the BIG shock....I expected good quality Video, somewhere near DVD quality since this being digital n all....No such luck...this is a majorly compressed MPEG2 video feed !! It is worse than VCD quality. Sound is near MONO unless you use headphones. I thought that signal strength maybe causing this, but I had 75-76% signal, which DISH TV tech said was the max he had seen himself. people usually get 60-65%.[/b]

The video is kinda STREAMING VIDEO so pixels here and thr are possible but the quality is way BETTER than the local cable and the sound is ROCKS in my PHILIPS SUBWOOFERS.

Damn !! My cable looked and sounded so much better with full bandwidth, and this DTH looked like small video clip made full screen on my 29 inch TV. I guess it's passable on smaller 21'' screens but looks bad and patchy on a 29''.[/b]

I think u have messed up the setting. U might have changed ASPECT RATIO setting coz i have 29" and it plays in full screen unless i change the ASPECT RATIO.

My advice...don't go for this DTH hype till they improve their service.[/b]

My advice is first go and see the DISH TV service in one of ur friends house if anyone has it and then go for it.

P.S. another thing...they recently did a software upgrade and dumbed down the set top box. now you cannot make any system changes and can't even see the signal strength. The channel surfing has also become a pain..instead of quickly shifting between screenful of channel menu, now I have to scroll through each and every channel to reach the desired channel. Their telephone support says there is no way to go back to the old firmware. They claim this new one is very user friendly. How is it user friendly when the users don't like it?? their active channels are just marketting hype to attract new customers comparing their service with TATA SKY. No one watches their silly active patchwork.[/b]

Software upgrade was very helpful. U can see system signal strength BRO... Jus go to LNB setup and there u have to press the RED button to get into the SETUP PAGE and watch the signal strength. Channel scrolling is one the feature which TATA SKY offers and it is supposed to be a GOOD THING. Plzzz jus go through all the MENU buttons and u will come to know alot.

THNXXX AND NO HARD FEELINGS...
 


anirudh

Newbie
Sep 14, 2006
34
0
QUOTE(man_in_sane @ Sep 12 2006, 04:37 PM) [snapback]61966[/snapback]
Same thing happened to me but as they told me that suddenly thr has been a rise in subscriber because now they have STAR channels as well... so i agree with them
My service was activated at the same time when they fixed everything and it was on from the first minute.
The video is kinda STREAMING VIDEO so pixels here and thr are possible but the quality is way BETTER than the local cable and the sound is ROCKS in my PHILIPS SUBWOOFERS.
I think u have messed up the setting. U might have changed ASPECT RATIO setting coz i have 29" and it plays in full screen unless i change the ASPECT RATIO.
My advice is first go and see the DISH TV service in one of ur friends house if anyone has it and then go for it.
Software upgrade was very helpful. U can see system signal strength BRO... Jus go to LNB setup and there u have to press the RED button to get into the SETUP PAGE and watch the signal strength. Channel scrolling is one the feature which TATA SKY offers and it is supposed to be a GOOD THING. Plzzz jus go through all the MENU buttons and u will come to know alot.

THNXXX AND NO HARD FEELINGS...
[/b]

Whats this ASPECT RATIO you are talking about ? I have a 16:9 Aspect Ratio Television so does DishTV OR TATASky support 16:9 Aspect Ratio ?
 

kreacher

Where is HD?
Regulars
Aug 21, 2006
389
5
Tata Sky does support 16:9 ratio in their STB settings (System Settings -> Pictures) but I think the signal is still 4:3.
 

r2d2

Newbie
[OP]
Sep 8, 2006
5
0
:D Guys I know what aspect ratio is and what settings should be used. And yes I have seen DISH and TATA sky DTH in other setups too. There are other people complaining too. I know what I am talking about when I say the picture quality is bad. Streaming video can have stray pixels going bad here and there but “This” problem is due to the bandwidth. The video is too much compressed. Some of you would love this DTH stuff because your cable was so bad that anything with clearer picture is welcome. You probably won't care about picture dynamics because anything would look DVD quality to you after the bad cable episode. And of course many of you may have smaller 21” which I presume may go perfectly well with this. Some of you may even realize this after using DTH for 6-7 months because the initial euphoria will fizzle out by then.Another thing I discovered, which yes I checked with DISH helpdesk and also my neighbours and friends who have DTH. The DTH signals go down as soon as there is any thunderstorm or rain in Delhi. The signal level just starts dropping and goes down to 0 at times. This is happening every time it rains in Delhi. DISH helpdesk says "yes it is a problem from our side. It will get resolved in 2-3 hours". 2-3 hours??? But the signals resume as soon as the thicker rain clouds have cleared out.Yes I did see the signal strength in the menu section. I don't care about how silly they've made the menu but channel surfing should be simpler like it was earlier. I am learning to remember the channel numbers now, so I can jump to them directly. This is a pain.
 

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