Dealing with horrible ISP

[fairusagepfft]

I've been with this ISP for the past couple months, and it's been the worst. My connection goes down several times a day. Whenever it rains, and by rain, I mean, even if a few drops of water fall from the sky, the connection will go down for a couple of hours at least, couple of days at most. If I call their customer support, it's almost always busy(local non-call center number). I call a minute later, its not busy anymore, and no one will pick up the call.

I was promised by their representative I will never get slower than promised speeds(which I have an audio recording of btw), but I am on a 10mbps plan and I get 5-6.

Also, I frequently see the likes of 60% packet loss and more.

PING google.com (173.194.36.99): 56 data bytes
Request timeout for icmp_seq 0
64 bytes from 173.194.36.99: icmp_seq=1 ttl=35 time=740.288 ms
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
64 bytes from 173.194.36.99: icmp_seq=6 ttl=56 time=51.135 ms
64 bytes from 173.194.36.99: icmp_seq=7 ttl=56 time=37.620 ms
64 bytes from 173.194.36.99: icmp_seq=8 ttl=56 time=37.865 ms
Request timeout for icmp_seq 9
64 bytes from 173.194.36.99: icmp_seq=10 ttl=56 time=37.432 ms
64 bytes from 173.194.36.99: icmp_seq=11 ttl=56 time=50.668 ms
64 bytes from 173.194.36.99: icmp_seq=12 ttl=56 time=121.673 ms
Request timeout for icmp_seq 13
64 bytes from 173.194.36.99: icmp_seq=14 ttl=56 time=37.341 ms
Request timeout for icmp_seq 15
64 bytes from 173.194.36.99: icmp_seq=16 ttl=56 time=37.641 ms
64 bytes from 173.194.36.99: icmp_seq=17 ttl=56 time=37.394 ms
64 bytes from 173.194.36.99: icmp_seq=18 ttl=56 time=46.774 ms
Request timeout for icmp_seq 19
Request timeout for icmp_seq 20
64 bytes from 173.194.36.99: icmp_seq=21 ttl=56 time=141.322 ms
Request timeout for icmp_seq 22
Request timeout for icmp_seq 23
Request timeout for icmp_seq 24
Request timeout for icmp_seq 25
Request timeout for icmp_seq 26
64 bytes from 173.194.36.99: icmp_seq=27 ttl=56 time=51.989 ms
Request timeout for icmp_seq 28
Request timeout for icmp_seq 29
Request timeout for icmp_seq 30
Request timeout for icmp_seq 31
Request timeout for icmp_seq 32
64 bytes from 173.194.36.99: icmp_seq=33 ttl=56 time=37.530 ms
Request timeout for icmp_seq 34
Request timeout for icmp_seq 35
64 bytes from 173.194.36.99: icmp_seq=36 ttl=56 time=127.310 ms
64 bytes from 173.194.36.99: icmp_seq=37 ttl=56 time=37.694 ms
Request timeout for icmp_seq 38
^C
--- google.com ping statistics ---
40 packets transmitted, 16 packets received, 60.0% packet loss
round-trip min/avg/max/stddev = 37.341/101.980/740.288/168.444 ms
​

I've complained about these issues several times, and nothing ever happens. I don't know what to do, as this is the only choice I have for an ISP. It's a local ISP btw, and they're called Orange Infocom(think a trillion times before you go with them), buyer beware.

What can I do? What are my options here? Has anyone dealt with such ISPs and made issues like these go away?