They have won award for the safest bank in Asia from 2009 for 7 years, only god knows what alien technology they use for security which makes their app so laggy that it is borderline unusable.
Their virtual card do not work on any site tried on Amazon, Paytm, qr code. You need to wait till you get the physical card.
Stupid live chat would not connect you to agent easily, and between chat it would keep prompting you to log out because you took too long to try to write or the agent asked you to keep patience while they check your details.
Every agent would tell you a different rule.
No reference no. provided for live chat/email/phone. Standard reply we keep record of every conversation, Every time you need to tell your story from beginning and then you will found this new agent has a different rule book and previous agent was a moron. Thank you for wasting your time.
Only in case of transaction dispute a SR no. is provided but their is no standard TAT, they would reach back to you very soon.
Out of 10 transaction 5 would get stuck, then you have to dispute ,waste your time and miss your bill payment date.
You cannot email them to raise dispute but only use their damm app which doesn't allow you to upload anything or provide details in proper format.
Did I mentioned there is no acknowledgement no. for any conversation like how do you manage a customer support system without any kind of ticketing system.
They would not answer any query like fees or any common rule if you don't already have a account with them.
Should not have ignored their reviews on facebook, they even closed someone's account with 12k because he did not received their calls.
Their virtual card do not work on any site tried on Amazon, Paytm, qr code. You need to wait till you get the physical card.
Stupid live chat would not connect you to agent easily, and between chat it would keep prompting you to log out because you took too long to try to write or the agent asked you to keep patience while they check your details.
Every agent would tell you a different rule.
No reference no. provided for live chat/email/phone. Standard reply we keep record of every conversation, Every time you need to tell your story from beginning and then you will found this new agent has a different rule book and previous agent was a moron. Thank you for wasting your time.
Only in case of transaction dispute a SR no. is provided but their is no standard TAT, they would reach back to you very soon.
Out of 10 transaction 5 would get stuck, then you have to dispute ,waste your time and miss your bill payment date.
You cannot email them to raise dispute but only use their damm app which doesn't allow you to upload anything or provide details in proper format.
Did I mentioned there is no acknowledgement no. for any conversation like how do you manage a customer support system without any kind of ticketing system.
They would not answer any query like fees or any common rule if you don't already have a account with them.
Should not have ignored their reviews on facebook, they even closed someone's account with 12k because he did not received their calls.
