DBS digibank review/experience

Smh

Smh

Messages
2,813
Location
Delhi
ISP
Wired local
They have won award for the safest bank in Asia from 2009 for 7 years, only god knows what alien technology they use for security which makes their app so laggy that it is borderline unusable.

Their virtual card do not work on any site tried on Amazon, Paytm, qr code. You need to wait till you get the physical card.

Stupid live chat would not connect you to agent easily, and between chat it would keep prompting you to log out because you took too long to try to write or the agent asked you to keep patience while they check your details.

Every agent would tell you a different rule.

No reference no. provided for live chat/email/phone. Standard reply we keep record of every conversation, Every time you need to tell your story from beginning and then you will found this new agent has a different rule book and previous agent was a moron. Thank you for wasting your time.

Only in case of transaction dispute a SR no. is provided but their is no standard TAT, they would reach back to you very soon.

Out of 10 transaction 5 would get stuck, then you have to dispute ,waste your time and miss your bill payment date.

You cannot email them to raise dispute but only use their damm app which doesn't allow you to upload anything or provide details in proper format.

Did I mentioned there is no acknowledgement no. for any conversation like how do you manage a customer support system without any kind of ticketing system.

They would not answer any query like fees or any common rule if you don't already have a account with them.

Should not have ignored their reviews on facebook, they even closed someone's account with 12k because he did not received their calls.
 
Smh

Smh

Messages
2,813
Location
Delhi
ISP
Wired local
*Before opening acc : We cannot simply reply to your email with actual answer, you should first open an account.

*After opening acc;
Agent 1 - *20 minutes on chat confirms with senior* Yeah sure we do provide every service, we will email you the required docs just contact us when you need it.

Agent 2 - *30 on min chat to confirm with other team* Thank you for contacting yeah you will get your required docs via courier not email in next couple of days.

Agent 3 - No we cannot issue you the required docs because of our rules, previous 2 agents were not trained properly because we do not want to spend money in training them properly. Congratulations we made you a chutiya.
 
Smh

Smh

Messages
2,813
Location
Delhi
ISP
Wired local
Just an update -

I am trying to close my account and its really a hassle to do it.

After submitting acc closure request through their app, you get emails with ref no and timeline of 48hrs to process it. But nothing happens and their stupid live agents are very rude and provide no actual help. They just keep making some excuse and tell you wait for few more days.

DBS bank works good if you just link it with some UPI app and don't use dbs app for transactions but if some transaction failed then their customer service is worse than govt bank. You can register complain through app but there is no update about it unless you contact their agent through live chat which just disappear, there is no history or ref no to complain about.

So, just keep your fingers crossed and hope none of your high value transaction gets stuck. They refuse to provide emails of any senior/ ombudsman or provide you any alternative way to contact them. If you persist they will disconnect your chat.
 
Smh

Smh

Messages
2,813
Location
Delhi
ISP
Wired local
It seems someone messed up the bigbasket promo email campaign at digibank. For my 2018 closed account I got an email about free bigbasket membership and other bb offer though the code to redeem is empty.
 
igloo

igloo

Not just Internet.
Messages
4,262
Location
New Delhi
ISP
Airtel Fiber
Hathway Docsis
Recd same. Its account opening promo.
read again.
unsubscribed for now.
 
Smh

Smh

Messages
2,813
Location
Delhi
ISP
Wired local
Again they have sent the same email. Even when I opted to unsubscribe from their list yesterday.
 
Samuel

Samuel

Messages
11,826
Location
Delhi
ISP
Local ISP
When you click on unsubscribe it opens a mail compose window. Lol
 
Smh

Smh

Messages
2,813
Location
Delhi
ISP
Wired local
Yeah that's more stupidity and then after all this they don't unsubscribe you from the list.

Could be some intern messed up and a cron job gone wrong. From my experience a wallet like Paytm will give you better experience than this stupid bank.
 
varkey

varkey

I got banned!
Messages
3,082
Location
Bangalore | Ernakulam
ISP
Excitel | BSNL
Just submitted the account closure request. I didn't realise they introduced MAB. I haven't been using the account for ages and had no balance.

On the bright side, they make it really easy to close the account. It's another thing whether it works, have to wait and see. I got the SR details for closure right away though.
 
Smh

Smh

Messages
2,813
Location
Delhi
ISP
Wired local
Yeah the only good thing is they allow to close account online for OTP based kyc users.

But it's not so smooth they will call you and try to not process your application.
 
Smh

Smh

Messages
2,813
Location
Delhi
ISP
Wired local
They already have a complete online only model and still do too much cost cutting in terms of customer support. First stupid bot then dumb agents.
 
Navjot Singh

Navjot Singh

Admin
Staff member
Messages
15,446
Location
Gurgaon
ISP
Airtel
Digibank has raised its MAB from Rs 5000 to Rs 10000 for accounts opened after 15 February 2022.