Customer Service. Now I understand why you all get so annoyed with them.

  • Thread starter mgcarley
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M

mgcarley

Founder, Hayai Broadband
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well they do have the FUP related PDF on their website.

Do you mean the "TRAI format" PDFs they link to when selecting a plan?
 
D

Deleted member 13033

I had sent an email to airtelpresence abt pathetic FUP on impatient plans nd tht I am not interested in them. I got a reply back that "please see our new plans". Impatient are airtel new plans lol. They have no clue abt anything nt even whether speed double would actually be frm june for ppl on higher plans.
 
M

mgcarley

Founder, Hayai Broadband
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> Hello,
>
> It has now been 5 days with no response from Airtel. Please send me
> links to or copies of the documentation requested.
>
> To refresh the request, the documentation I have asked for is
> regarding "Privacy, Network Abuse, Fair Usage and any other applicable
> documentation with regards to Airtel Broadband connections".
>
> Regards
>
> Mathew

On Wed, May 5, 2010 at 6:38 PM, wrote:
> Dear Mr.Mathew,
>
> Thank you for writing to Airtel Telemedia Services.
>
> With reference to your e-mail dated 5/5/2010 regarding for Do not Distrub
> from Airtel.
>
> We would like to inform that the details furnished by you are not
> sufficient for us to provide a resolution.
>
> We request you to provide us your correct Airtel land line number / Account
> number along with the alternate contact details to enable us to provide a
> resolution.
>
> It is our privilege to have you as our valued customer and would like to
> thank you for your continued patronage. We look forward to a very warm and
> fruitful association with you.
>
> For any further assistance please feel free to call our Call Center number
> 121 /44444121 which is accessible 24 hours or email us at
> [email protected]
>
> Assuring you the best of our services at all times.
>
> Regards,
> G.Mahender Rao
> Customer Care Officer.
> Airtel Telemedia Services
>


Hello,

I did NOT write to Airtel with regards to the Do Not Disturb service.
Clearly you are not reading my emails to you correctly.

ONCE AGAIN:
To refresh the request, the documentation I have asked for is
regarding "Privacy, Network Abuse, Fair Usage and any other applicable
documentation with regards to Airtel Broadband connections".

In other words, please send me PDFs pertaining to Airtels "Fair Usage
Policy", "Network Abuse Policy", "Privacy Policy" and any other
documentation that may be similarly useful.

Regards

Mathew Carley

---------- Post added at 08:19 PM ---------- Previous post was at 08:18 PM ----------

The FUP limit is clearly mentioned on airtel website.....follow the below link,select ur city/state nd select any of the plans ....the FUP limit is mentioned clearly in EVERY plan except in the 749 plan
Experience: Fast, Faster and Fastest Broadband Plans: Airtel Broadband

I'm more interested in the other policies. Network Abuse etc - what the consumers rights are in the event that a website is blocked by Airtel for no apparent reason etc.
 
G

GeorgePB

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Wow, what a bunch of retards. Even fifth graders have better reading comprehension.
 
M

mgcarley

Founder, Hayai Broadband
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Location
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India: FTTH, FTTB or 3G // NZ: VDSL // USA: FTTH or Cable (DOCSIS3)
Wow, what a bunch of retards. Even fifth graders have better reading comprehension.

I still have not received the documents I asked for from them, either.
 
H

hitman

Regulars
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Airtel
I am not sure if this is wht u r looking for ..

Airtel Broadband Internet: Know More

It has

Documentation Required
FAQs
Terms & Conditions
Collection Code of Conduct
Know your Bill
Collection Agency List
Quality of Service

And privacy statement is here ...

:: Airtel :: Privacy Statement

Fair usage policy u can find under each plan ..

:: Airtel ::

May be there is anything more which u r looking for .. Just got hold of this much only online ..
 
M

mgcarley

Founder, Hayai Broadband
Messages
6,287
Location
NA
ISP
India: FTTH, FTTB or 3G // NZ: VDSL // USA: FTTH or Cable (DOCSIS3)
I am not sure if this is wht u r looking for ..

Airtel Broadband Internet: Know More

It has

Documentation Required
FAQs
Terms & Conditions
Collection Code of Conduct
Know your Bill
Collection Agency List
Quality of Service

And privacy statement is here ...

:: Airtel :: Privacy Statement

Fair usage policy u can find under each plan ..

:: Airtel ::

May be there is anything more which u r looking for .. Just got hold of this much only online ..

I'm looking for official abuse policies and such.