Cloudtail - Amazon Basic poor warranty service

Smh

Messages
2,408
Location
Delhi
ISP
Wired local
I bought an Amazon basic mouse couple of months ago. It is under 1 year warranty.

So its left click started causing problem and I email cloudtail for a replacement but they just sent an automated message and stopped responding after that. Its been a week.

Didn't expected this from amazon.
 

Raj

Messages
132
Location
Chennai
ISP
BSNL, Cherrinet
I faced similar issue with my Amazon Basics mouse which was under warranty. I mailed them with invoice, they asked me to send a photo of the product. After a week they sent me a Amazon Voucher for the same price. I bought a Logitech mouse with some additional money. This was a few months back.
 

Smh

Messages
2,408
Location
Delhi
ISP
Wired local
I have already sent them photos with invoice and warranty conditions pdf in my first email. They just replied I will get a reply from a concerned department but nothing happened after that.

Did you contacted Amazon too ? I have sent email to cloudtail-team at blubirch
 

Raj

Messages
132
Location
Chennai
ISP
BSNL, Cherrinet
No. I just mailed to cloudtail at blubirch. Sent them mail on July 13, they asked for images on same day, sent them. Got Amazon Voucher on July 19.
 

Smh

Messages
2,408
Location
Delhi
ISP
Wired local
I have tried but they are not responding.

And my Amazon acc should be in good standing, I have rarely used refund/replacement option.
 


Smh

Messages
2,408
Location
Delhi
ISP
Wired local
I contacted Amazon and they said they will contact cloudtail to process warranty but I am not very hopeful. why all companies in Indian have shitty customer service :mad:
 

Nishant

Staff member
Messages
10,233
Location
Ulhasnagar, MH
ISP
Delix FTTH, Bharat Fiber
I've dealt with them for RMAing Solimo Umbrella. Their response is pretty bad and unless you ping them they don't reply. Had to ping them several times for getting the faulty one picked up and then again few more times to get the refund issued.
 

Smh

Messages
2,408
Location
Delhi
ISP
Wired local
cloudtail just don't reply.

Amazon said they will escalate my issue so I will have to wait till 17 sep for a resolution.

And I thought buying from cloudtail is like directly from amazon.
 

Smh

Messages
2,408
Location
Delhi
ISP
Wired local
ok I guess escalation from Amazon worked and I got an amazon gift card from cloudtail instead of replacement.

But still cloudtail customer service is really poor.
 
Messages
9,656
Location
Delhi
ISP
Airtel
Sent them the photos they asked for. Not sure what are they going to do in the next 5-6 business days. Forensics on the photos maybe?

Dear Customer,
Greetings from Cloudtail India Private Limited.
We apologize for the inconvenience caused to you in this regard.
We have forwarded the request to the concerned team and we will get back to you with an update within 5-6 business days.
Thanks for contacting Cloudtail!
Regards,
Seema
Cloudtail Blubirch- Customer Support
 
Messages
385
Location
Bolpur, WB
ISP
Alliance BB (AS23860)
My 2nd gen firestick remote is getting disconnected intermittently. I called Amazon (got automatically connected to the escalation desk) yesterday and they took remote access of the firestick and re-paired it. I was told she'll call me again this Wednesday and recheck the status. If it doesn't get any better, she asked me to place another order for the 3rd Gen firestick (with TV control remote) and she'll refund me the cost. 2nd generation is out of stock. She asked me not to call customer support as they won't be able to authorise the refund for the 3rd Gen stick.