1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Closed Reliance Broadband connection- Unstable

Discussion in 'Reliance Broadband' started by Sizzler, Aug 14, 2016.

  1. Sizzler

    Sizzler Member
    Regulars

    Joined:
    Jul 12, 2016
    Messages:
    28
    Likes Received:
    4
    I finally closed my Reliance Broadband connection and got peace of mind. If anyone from RCOM reads this, I must have received around 10-15 calls from Reliance asking why I wanted to close this.

    The plans and service are very good- when they work. However, I have had to complain to Reliance a minimum of twice a month about the connectivity going down. Quite often it has been more like once a week and one hardly knows when the connection is going to be available. If you use internet for anything important, you will need to have at least one back-up which is fast enough to use for the important stuff.

    I have actually moved to a more expensive plan, from BSNL primarily because they are much more reliable. Reliance is cheaper, but ultimately, I ended up paying more in peace of mind.

    I am posting this on the forum so that it helps others..
     
    raj2007 likes this.
  2. Sushubh

    Sushubh Administrator
    Moderators Regulars

    Joined:
    Oct 29, 2004
    Messages:
    362,358
    Likes Received:
    11,219
    Just twice a month? I complain like 5 days every week :D

    Also good to see that someone called to ask why you are closing the connection. I thought only Airtel did that.
     
  3. sujeet2555

    sujeet2555 Newbie
    Regulars

    Joined:
    Feb 4, 2012
    Messages:
    34
    Likes Received:
    1
    mine is bsnl i complaint 3 times a week on an average .they have no good customer care .my wire change complaint is pending for 5 months even a lot complaints ,grievances ,twitter complaint ,FB complaint ,phone complaint ,site complaint & office visit complaint .BSNL just don't care .i thought of taking reliance BB.
     
  4. Sizzler

    Sizzler Member
    Regulars

    Joined:
    Jul 12, 2016
    Messages:
    28
    Likes Received:
    4
    Sujeet, it may be a good thing to change providers for you, but Reliance is definitely not the one I would recommend to change to. Please ask around in your area. If many others in your area have had good experience with a particular ISP, then you should try and move to that ISP.
     
  5. Sushubh

    Sushubh Administrator
    Moderators Regulars

    Joined:
    Oct 29, 2004
    Messages:
    362,358
    Likes Received:
    11,219
    ok. can anyone tell me how easy is it to get rid of a reliance wired broadband connection?
     
  6. Sizzler

    Sizzler Member
    Regulars

    Joined:
    Jul 12, 2016
    Messages:
    28
    Likes Received:
    4
    Not that difficult actually. Write an emain to them at broadband@relianceada.com and ask them to close. In my experience, they called me several times trying to retain and then finally accepted the closure after a week. I am still have problems since they insist on my paying them 500 Rs for what was in effect a pre-paid connection( except for the phone calls, I was paying in advance) and hence already paid.