Hi,
At excitel.com 50M 3 months is listed at 1575. But when you go to recharge, you have to manually select it which appears to be a dark pattern.
I had told my dad to recharge it who recharged for 1878. I only came to know this in the evening.
I raised the issue with support who have been unhelpful. I called their number, their too no help. Just blaming it on me.
I raised the issue on twitter, where they were outright lying.
Here's the link to twitter thread:
Source
I maintained my calm and showed them proof, despite their lying.
Any help @philip marlowe?
My last option is chargeback, I don't want to do it because I feel this can be solved otherwise.
Regards.
At excitel.com 50M 3 months is listed at 1575. But when you go to recharge, you have to manually select it which appears to be a dark pattern.
I had told my dad to recharge it who recharged for 1878. I only came to know this in the evening.
I raised the issue with support who have been unhelpful. I called their number, their too no help. Just blaming it on me.
I raised the issue on twitter, where they were outright lying.
Here's the link to twitter thread:
Source
I maintained my calm and showed them proof, despite their lying.
Any help @philip marlowe?
My last option is chargeback, I don't want to do it because I feel this can be solved otherwise.
Regards.