I'm currently on the BBG ULD 545 Broadband plan and wish to change to any of the newer Broadband plans preferably BBG Combo UL 675 (now called 5 GB Plan on BSNL's Broadband plan page)
So I logged on to BSNL SelfCare in order to change my broadband plan, turns out I can't because about 4 months ago one of my friends tried changing my plan to UL 675, I didn't really care about the slight increase in speed (back when Happy Browsing was still a thing) so I didn't pay any heed whether the service request was being fulfilled or not, I got a call about 2-3 days afterwards from BSNL probably to confirm the request, but the call didn't go on for too long before being cut, after which the landline and internet didn't work for 3 days. After that I've never got a call again from BSNL because they probably gave up after trying to reach me for 3 days.
Turns out that service request is still pending, so I can't change my plan because it says :
"You have already raised a request on this number. You cannot raise another request until the previous request is completed"
And I can't cancel that previous request either ( hence the title of the thread).
What am I supposed to do right now? Do I call Customer Care? Which Number do I call? Can they even cancel it?
I live In Goa if that information is useful.
P.S. Is it normal for someone to be on the BBG ULD 545 plan? I mean the old one from this page.
Also sorry for any migraine caused by that wall of text.
So I logged on to BSNL SelfCare in order to change my broadband plan, turns out I can't because about 4 months ago one of my friends tried changing my plan to UL 675, I didn't really care about the slight increase in speed (back when Happy Browsing was still a thing) so I didn't pay any heed whether the service request was being fulfilled or not, I got a call about 2-3 days afterwards from BSNL probably to confirm the request, but the call didn't go on for too long before being cut, after which the landline and internet didn't work for 3 days. After that I've never got a call again from BSNL because they probably gave up after trying to reach me for 3 days.
Turns out that service request is still pending, so I can't change my plan because it says :
"You have already raised a request on this number. You cannot raise another request until the previous request is completed"
And I can't cancel that previous request either ( hence the title of the thread).
What am I supposed to do right now? Do I call Customer Care? Which Number do I call? Can they even cancel it?
I live In Goa if that information is useful.
P.S. Is it normal for someone to be on the BBG ULD 545 plan? I mean the old one from this page.
Also sorry for any migraine caused by that wall of text.
