BSNL Line Man is Declining To Provide FTTH Connection

Yugal

Member
[OP]
Jan 18, 2019
8
0
I have been using BSNL ADSL Broadband for four years but due to very poor speed wish to change to FTTH Connection. BSNL has laid Optical Fiber Cables only 100 Metres away from my home at the Main Road more than 3 years ago still they are declining to provide the connection. Whom should I complain?
 

abhi5819

Newbie
Feb 2, 2012
43
13
I tried to get BSNL Fiber connection for last couple of years, approached every BSNL employee, SDE, DE and even GM but they didn't bother.

Few months ago, I received a promotional e-mail from BSNL regarding their Bharat Fiber, with a link to fill contact details if interested. I did so & few days later received a call from Pune number, asking me if I am still want to get their Fiber connection. I said yes and within 2-3 days I got a call from local number saying, they are franchise of BSNL. After a day later a guy came & taken ID, filled forms and promised that connection will be live within 7 days.

Got my connection up & running within 5 days. Even they ran 400 meters of fiber for me.

Here is page of BSNL which I used to show interest > BSNL CUSTOMER CARE

I have been using BSNL ADSL Broadband for four years but due to very poor speed wish to change to FTTH Connection. BSNL has laid Optical Fiber Cables only 100 Metres away from my home at the Main Road more than 3 years ago still they are declining to provide the connection. Whom should I complain?
 


pothi

Regulars
Aug 5, 2008
611
182
Srivilliputhur / Madurai (TN)
I have been using BSNL ADSL Broadband for four years but due to very poor speed wish to change to FTTH Connection. BSNL has laid Optical Fiber Cables only 100 Metres away from my home at the Main Road more than 3 years ago still they are declining to provide the connection. Whom should I complain?
In 99% of the areas, BSNL offers fiber based on franchise model. If you haven't got fiber, then there is no franchise in your district to take up fiber.

@abhi5819 I applied for fiber through the link a few months ago. Got a call from the call center too. Then, no more communication. Simply because, no LCO is interested in becoming a franchise of BSNL for fiber in our district. The wait may take another 5 or 10 years when there is more demand.
 
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vishalrao

The Global Village Idiot
Regulars
Jan 21, 2005
4,807
338
Pune
No LCO is interested to become a franchise of BSNL becaues they are worried about non payment of dues thanks to the financial mess.
 
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varkey

Regulars
Jun 11, 2006
855
335
I just hope the existing LCOs don't stop providing services due to the financial issues and possible payment delays. 🤷‍♂️
 


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pothi

Regulars
Aug 5, 2008
611
182
Srivilliputhur / Madurai (TN)
Valid concern. Non payment of dues may not be a concern in my district, as LCO can simply cut the fiber, resulting in loss of revenue for BSNL as well. BSNL wouldn't want to loss the regular revenue by not paying the dues to LCO.

The reason here in my district for lack of interest, is probably due to the fact that there is no single LCO that operates the entire district. BSNL tender document in most districts clearly states that the tender is far the entire district.

Even if Jio fiber launches in areas where BSNL already operates, there may be a mass migration to Jio fiber, due to non-payment of dues or some other factors. But, fiber will stay.
 

minuteman

Member
Jun 2, 2013
48
5
Thiruvalla
I tried to get BSNL Fiber connection for last couple of years, approached every BSNL employee, SDE, DE and even GM but they didn't bother.

Few months ago, I received a promotional e-mail from BSNL regarding their Bharat Fiber, with a link to fill contact details if interested. I did so & few days later received a call from Pune number, asking me if I am still want to get their Fiber connection. I said yes and within 2-3 days I got a call from local number saying, they are franchise of BSNL. After a day later a guy came & taken ID, filled forms and promised that connection will be live within 7 days.

Got my connection up & running within 5 days. Even they ran 400 meters of fiber for me.

Here is page of BSNL which I used to show interest > BSNL CUSTOMER CARE
Do you able to retain ur old landline number?
 

abhi5819

Newbie
Feb 2, 2012
43
13
@minuteman As per BSNL, migration of old number to fiber is not possible. Though I am keeping my old number and going to change ADSL combo plan to Rs. 129/- (Super Value Plan) Landline only plan.

I think, BSNL has already updated their PSTN network to IP/VoIP termed as Next Gen Network. And migration is possible. But who wants to argue with BSNL :)