BSNL-FTTH Where To Complaint? Fed Up With The Service.

honestmuggle

Member
[OP]
Mar 10, 2019
5
0
I am Fed up with BSNL-FTTH service in my area. I have taken their 777/- plan with 50Mbps. But most of the time speed fluctuates a lot.
and if the link goes down then forget about the service. This old creatures sitting at BSNL office don't even bother to listen to the problems.

Called at Customer care no (1500
) but every time when the call connects with a support representative. He says Your call has been connected to the north region and you are from MP/Chhattisgarh region, please cut the call and try again. No matter how many times I try to call the CC. Same response.
Who's the fault is this?

Now My Internet is down for 5 days. Somehow I managed to lodge a complaint through IVR but nobody is coming to rectify the issue.
In such case what I am supposed to do to speed up the resolution.

I wish airtel/jio would soon come with their FTTH plan in my area. I will definitely not consider the BSNL due to their extremely poor support.
 

sid.teche

Member
Jul 23, 2017
18
8
Tweeting to BSNL_Corporate does nothing. I had a speed issue with my BB plan it was 8mbps plan and i was getting 1mbps. For 1 year I went to exchange office, wrote a lot of mail to bsnl officers nothing happened. A User on BroadbandForum had same problem he tweeted to his Regional bsnl Twitter Handle his problem was solved within few hours.I also tried tweeting to my Regional Twitter Handle (BSNL_UPE in my case) and my problem was solved withing few hours . I recommend that you use their Regional Twitter Handle to complain.
 


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