itsrocktime
Newbie
Hello BSNL Folks, I would like to share with you about my not-so-good experience with country's Largest Pathetic Broadband Service (I still wonder how they managed to get the ISO 9000 Certification). After a lot of dilly-dallying with the BSNL Customer care regarding my concerns about acessing hotmail, link-removed and mvgroup.com, i had decided to attend one of the BSNL Fair (Mela is what they say) on the advise of an amicable lady on the customer service desk which was held last weekend in Bangalore to solve my issues. I had been there recently to have a sneak-peek about what router models they offer to existing customers. To my misfortune, the sales people said that i was not eligible for 50% off on purchase of the WiFi router since that offer was exclusively open to new and prospecting customers. I was previously using the Beetel 440TX1 WiFI router (which i purchased outright from Airtel when i was a their customer last year not long before i moved residence where there was no Airtel DSL feasability) for my BSNL Broadband, but had issues with the many websites not being accessable. So I shared my issues with the sales people there (who had technical knowledge too) and recommended me to go for the BSNL WiFi Router (which is Type II what they say) and was a UTStarcom brand. It has 4 Lan ports (for RJ45) and Telephone Jack (RJ11) behind which was nearly similar to my existing old router. They had quoted an outright price of INR1400 if i wanted to purchase one or i could go for an option of renting it for INR80 a month on the bill. I was not happy with neither. My worst case scenario came when i held the WiFi router (which they had plugged-in to their computer) in my hands. To my surprise i felt the router very warm and did not hold it for long. I asked them if the router had over heating issues, they said the router was only warm since was on operation for a long time and was normal (how long?? - i had visited them on the very first day morning). Finally i asked them to give me a deal on that router as i wouldnt want to pay 1400 Rupees. They narrated few business plans which was totally contrary to i was asking them. In the end i had to walk out and felt very regrettable subscribing to their services.:wall: It was not long after i got a breakthrough when i read reviews of the same BSNL issue on the other India broadband forum and vinuthomas blogs. I came across a Netgear WiFi ADSL (DG834G) which was exceptional in terms of performance and reliability that was both a standard and well known router used all over the world for ADSL Internet usage. It was this router that had solved my problems altogether which i awaited since many months. I purchased the Netgear DG834G Version 4 (which has the Broadcom BCM6348 V0.7 chipset) outright in Bangalore for INR3000. The best feature of this router is that it carries a built-in modem and you never have the hassle of setting up a connection yourself as it configures the connection with BSNL on its own. All i had to do ultimately was load the CD that came in along with the box and press the installation button and that was it. This router is good as gold and the money spent was well worth for me given the fact i had to wait for months and a lot of slogging with the pathetic after sales service of BSNL. This Netgear lets me to access all the websites that i haven't had accessed for months with the old router and absolutely no heating/disconnection problems. Again i have to say that it was an Investment well made for what it is worth.:yahoo:
