^^ to be honest ,the time for excuses for bsnl is over.
All these theories of internal squabble and good workers at bsnl having a great fight sound great ,but lets be honest.
Bsnl as far as consumer market goes is , at its last leg.
Govt will definitely keep bsnl around as a strategic asset ,but as far as consumer market goes they have shown no improvement , zero sensibility and its the people at bsnl themselves who are responsible if they loose thier jobs tomorrow , politics is always a part ,but these small decisions like the recent "selfcare drama" and now this delay ,show that even the officers in position of powers at such key customer experience platforms ,have little to no care for thier paying customers and have a lax and beyond negligent attitude.
Unfortunately it seems ,lack of perfomance oriented promotions are probably a big part of it.
Either way time for excuses is up,Bsnl is no longer the only player even in tier 3 towns anymore.