First of all, hello everybody, i just registered here today just to let you guys know something about BSNL's quality care and services.
I am on BB UNLIMITED 750 rupees plan. I wanted to upgrade and as i mostly download stuff ( stop yelling, "pirate", and look in the mirror - usually goes upto more than 250GB a month), so i wanted to switch to a better plan - as i have checked, no other private broadband providers offer unlimited lines anymore, thanks to some Fair Usage Policy and Net Neutrality - so
I register a complaint with BSNL and i promptly get a code which says : Your complaint ID or something like that which is - APHYD23111100105
The very next day I get a SMS which reads : Dear Customer, Mr. XYZ with Phone number XYZ will contact you regarding the same.
Guess what, Mr. XYZ never calls / doesn't care / is out of balance on his mobile, the best part being he does not receive calls nor does he call back.
So, after waiting for 4 days i check the status online and viola, this is what i see :
http://imageshack.us/photo/my-images/526/bsnlcc.jpg/
What I don't understand is how can people trust a service like BSNL to mess up small things like this?
I am on BB UNLIMITED 750 rupees plan. I wanted to upgrade and as i mostly download stuff ( stop yelling, "pirate", and look in the mirror - usually goes upto more than 250GB a month), so i wanted to switch to a better plan - as i have checked, no other private broadband providers offer unlimited lines anymore, thanks to some Fair Usage Policy and Net Neutrality - so
I register a complaint with BSNL and i promptly get a code which says : Your complaint ID or something like that which is - APHYD23111100105
The very next day I get a SMS which reads : Dear Customer, Mr. XYZ with Phone number XYZ will contact you regarding the same.
Guess what, Mr. XYZ never calls / doesn't care / is out of balance on his mobile, the best part being he does not receive calls nor does he call back.
So, after waiting for 4 days i check the status online and viola, this is what i see :
http://imageshack.us/photo/my-images/526/bsnlcc.jpg/
What I don't understand is how can people trust a service like BSNL to mess up small things like this?