Beam cable with TPLINK router issues

[Ravi]

I took the beam connection 8 months back and I bought my own router TP-Link TDW8968.
I have been using initially in PPOE mode in that router but the connection wasnt kept alive. I had to connect the cable to my laptop to login into beam portal and then reconnect it to the router. Later, I started using dynamic IP mode which worked well.
Since last 2 weeks, I am seeing frequent connection drops in the router. I upgraded the firmware to the latest but still seeing the same. But when I connect the cable to laptop its working well.
Beam assigns a different subnet IP address if connecting via router thru PPOE (183 series) mode. But when I connect the cable to my laptop directly it again gets a different subnet IP address (49 series). I am not sure where the problem lies.
Any ideas to figure that out? How do I troubleshoot the router and beam cable to pinpoint the root cause?

thanks,
Ravi

 

[dextermorgan]

just connect the bean wire to router and try to run the automatic setup wizard.

pppoe is fine but automatic prob works well.

also do you use company laptop? I ve seen company's VPN interferes with bean portal page.

 

[beamtelecommunication]

Dear Mr Ravi,

Please share your Customer ID or registered contact number and we will get back to you.

Warm regards,
Beam Fiber

 

[ivansikorsky]

I took the beam connection 8 months back and I bought my own router TP-Link TDW8968.
I have been using initially in PPOE mode in that router but the connection wasnt kept alive. I had to connect the cable to my laptop to login into beam portal and then reconnect it to the router. Later, I started using dynamic IP mode which worked well.
Since last 2 weeks, I am seeing frequent connection drops in the router. I upgraded the firmware to the latest but still seeing the same. But when I connect the cable to laptop its working well.
Beam assigns a different subnet IP address if connecting via router thru PPOE (183 series) mode. But when I connect the cable to my laptop directly it again gets a different subnet IP address (49 series). I am not sure where the problem lies.
Any ideas to figure that out? How do I troubleshoot the router and beam cable to pinpoint the root cause?

thanks,
Ravi

I too am using beam fiber with TP Link router. I have found PPPoE login is bit finicky with stock TP Link firmware. I have flashed Openwrt onto mine and now it connect via PPPoE just fine. Might be worth trying in your case