Applied for new connection, but nobody contacted since ever.

How long does it took you to get a new connection installed?

  • 1 - 2 week

    Votes: 0 0.0%
  • > 2 weeks

    Votes: 0 0.0%

  • Total voters
    3

nuclearsam

Regulars
[OP]
Regulars
Jan 31, 2007
101
19
Hi,

I live Pitampura (near Saraswati Vihar), Delhi. On excitel website it shows that my area is covered. I applied for new connection through their website last week, but didn't get any call. Two days back I called CC for new connection, the lady on phone confirmed that my area is covered and an executive will call within 24 hrs, but, no call yet.

Is there any other way to apply, or to know why the engineer is being so lazy to call me and install a new connection?

Please share your experience of getting new Excitel connection.

Thanks
 

Sidharth P

Regulars
May 10, 2015
167
35
Excitel doesn't respond to Google Form on their website anymore. Look for Excitel flyers in your area. There should be a phone number stamped in there, call that number instead.
(See the private conversation)
 
Last edited:

nuclearsam

Regulars
[OP]
Regulars
Jan 31, 2007
101
19
I live in a gated society, hence, don't get any flyers or billboards on walls. I tried calling the number you left in PM, but the guy said he looks after dabri area (or badli area, didn't hear him properly) only. He said that he will drop my contact in their group and somebody will contact me soon.

Still waiting for their call.. Will try to contact CC again today.
 


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nuclearsam

Regulars
[OP]
Regulars
Jan 31, 2007
101
19
Finally got the connection installed.

I called the CC again and got the LCO's number. Initially, the LCO was not interested (or was being lazy in this hot weather) as he had to install new wires to reach my house (my house was approx 30 mtr away from their last connection), but then Excitel sales guy visited my house and asked LCO to install the new cables.

The sales guy took 2145 in cash. 1145 for 995 plan, 500 for router (cheap tentis router) and 500 for installation. The cables and connection were installed the same day in the evening.

My review after installation:
1. Not getting peering speed of 30mbps on any website/torrents/direct download, etc. The guy who installed the connection said that the speed mentioned on website is 25mbps download and 30mbps upload (probably he can't think of any other foolish explanation) which sum up to 55 mbps

2. The download speed is good, I am getting around 25 mbps download and almost same upload speed.

3. The connection speed is not consistent. At many times the speed fell to 1-2 mbps for almost 5-10 min intervals.

4. A private IP is assigned (in the range of 10.x.x.x) instead of a public IP. This can be a problem for gaming, CCTV streaming, or many other things. I would prefer if they can provide public IP (preferably static) at some additional cost.

It's been only a day, so not sure how good they would be in fixing the problems. In all, very good service at this price.
 

nuclearsam

Regulars
[OP]
Regulars
Jan 31, 2007
101
19
1145 is inclusive of taxes.. isn't it same for others as well here?

 


Sidharth P

Regulars
May 10, 2015
167
35
Finally got the connection installed.

I called the CC again and got the LCO's number. Initially, the LCO was not interested (or was being lazy in this hot weather) as he had to install new wires to reach my house (my house was approx 30 mtr away from their last connection), but then Excitel sales guy visited my house and asked LCO to install the new cables.

The sales guy took 2145 in cash. 1145 for 995 plan, 500 for router (cheap tentis router) and 500 for installation. The cables and connection were installed the same day in the evening.

My review after installation:
1. Not getting peering speed of 30mbps on any website/torrents/direct download, etc. The guy who installed the connection said that the speed mentioned on website is 25mbps download and 30mbps upload (probably he can't think of any other foolish explanation) which sum up to 55 mbps

2. The download speed is good, I am getting around 25 mbps download and almost same upload speed.

3. The connection speed is not consistent. At many times the speed fell to 1-2 mbps for almost 5-10 min intervals.

4. A private IP is assigned (in the range of 10.x.x.x) instead of a public IP. This can be a problem for gaming, CCTV streaming, or many other things. I would prefer if they can provide public IP (preferably static) at some additional cost.

It's been only a day, so not sure how good they would be in fixing the problems. In all, very good service at this price.
Try connecting cable directly to Pc and create a pppoe connection, if you get full speeds then it is the problem with cheap router
 

nuclearsam

Regulars
[OP]
Regulars
Jan 31, 2007
101
19
Try connecting cable directly to Pc and create a pppoe connection, if you get full speeds then it is the problem with cheap router
I tried that the first thing after the installation. I removed the cheap router and connected the line directly to my PC (and now it is connected to my load balancer). However, the speeds are same, i.e. around 25mbps.


@Sushubh Excitel server is no longer available on Speedtest.net (maybe temporarily)
 

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