Another Gaffe From Airtel Presence

Sushubh

Administrator
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425,644
Location
Gurugram
This tweet was removed within minutes of posting. Why? Probably because it made no freaking sense.

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ok. a fresh tweet. with this message.

Dear customers,

It has been a pleasure for us to serve you. We have always looked forward to your continuous support and feedback, which has helped us innovate and bring products and services best suited to your growing needs.

If you had a Fixed Line / Broadband connection which got discontinued in the recent past, we wish to seek you back on our network. We are sure that we would be able to erase the concerns that caused you to leave our network.

As a member of the airtel family, you have always held a special place for us, and we wish to rebuild the strong relationship we once enjoyed. We are committed to making your rejoining our network a delightful and fruitful experience.

In acknowledgement of our long standing relationship, we have designed various attractive offers especially for you.

To become a part of airtel’s 200 million happy families, please call our toll free no.18001025600 between 8 am to 8 pm or you can mail us on airtelpresence@in.airtel.com keeping the subject line “We Miss You” and our customer service executive would be glad to assist you. Pls do mention your airtel landline number aswell as your alternate contact number to help us reach you

This exclusive limited period offer is valid for next 15 days only.

If you have any unresolved issue, please mail us on airtelpresence@in.airtel.com , and our specialist team will take care of all your concerns.


Yours Sincerely,


Airtel Presence
Customer Service
Bharti Airtel Limited

airtelpresence@in.airtel.com

So, basically... It is nothing.
 

SVK

svknet.wordpress.com
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9,870
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svknet.wordpress.com
Renewing? means in between they forgot about these customers (and serving African customers)??? :D
 


rajanmehta

Regular
Messages
307
Location
Mumbai
Airtel tries to convert every disaster into a marketing opportunity.Forgetting the cardinal rule: No marketing can ever save a bad product or service.
 

logiccool

from my Experience
Messages
386
Location
West Delhi
Airlel uses every possible way to increase customer base and to defnd their FUP and disease is spreading to another ISP's too.
 

kalpik

Regulars
Messages
506
Sent an email:

Hi!

I truly do miss your services. Drop the FUP, and stop throttling torrents, and I, and I'm sure at least a couple of hundred more users would love to come back to you!

P.S.: Please do not call me for any correspondace regarding this. I'd prefer email communication.
 


mehrotra.akash

Regular
Messages
915
Sent an email:

Response will be on the lines of

Hi,

We tried to solve your issue but were unable to get in touch with you.
Please send your contact number to [emailid]
 

balajik

Regular
Messages
1,834
Location
Chennai
Even if they don't drop FUP, they could do well to increase the high speed data limit for the current plans. They could also increase the post-FUP speed to 512 kbps if not 1 mbps. I think these are the two main complaints against Airtel, in this forum. I don't torrent from home. So, I wouldn't know about the throttling of torrents or file sharing sites.
 

Sushubh

Administrator
Messages
425,644
Location
Gurugram
Throttling torrents is a deal breaker when all your plans already have FUPs. I am not even complaining about FUPs anymore. 150GB more or less works for me. But they are simply being absurd throttling torrents during the day time.

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In any case, if anyone of you call or write mail to airtel and they offer you 'special offer/package' please provide the details here so that we can all see what they are not offering to their 'loyal customers'.
 

logiccool

from my Experience
Messages
386
Location
West Delhi
Is airtel still have loyal customers or customers who dont have much choice? Loyality is a very heavy word and it comes when there is a equilibrium between two parties
 

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