Amazon Connect

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Amazon Connect is a simple to use, cloud-based contact center service that scales to support any size business. The service offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement.

Amazon Connect – Cloud-Based Contact Center

 

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The Amazon Connect dashboard allows you to define the performance indicators such as service levels, and agent occupancy, and monitor the performance of your contact center using these indicators. Learn more about the Amazon Connect dashboard here - Amazon Connect Product Details.

 

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Watch how Amazon Connect with AI-powered automation and an ecosystem of AWS partner solutions can delight your customers by delivering the next generation of customer purchase experiences today.

Contact Center.

 

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AI Powered Speech Analytics for Amazon Connect | Implementations | AWS Solutions

This solution provides customer insights in real time using AWS artificial intelligence services to transcribe, translate, and analyze your customer interactions.

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The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time. This enables your agents to better understand customer needs and drive resolution using the insights the solution provides while they are still interacting with their customer.

 

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