Amazon Connect

IBF

Insane Member
[OP]
Sep 21, 2016
123,131
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Amazon Connect is a simple to use, cloud-based contact center service that scales to support any size business. The service offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement.
Amazon Connect – Cloud-Based Contact Center
 

IBF

Insane Member
[OP]
Sep 21, 2016
123,131
26

Source

The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time. This enables your agents to better understand customer needs and drive resolution using the insights the solution provides while they are still interacting with their customer.