- Sep 21, 2016
The Amazon Connect dashboard allows you to define the performance indicators such as service levels, and agent occupancy, and monitor the performance of your contact center using these indicators. Learn more about the Amazon Connect dashboard here - Amazon Connect Product Details.
The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time. This enables your agents to better understand customer needs and drive resolution using the insights the solution provides while they are still interacting with their customer.