Sometimes with Airtel there’s a fiber cut and an entire area is affected. Sometimes they do send out an sms other times simply don’t.
When there’s fiber cut the LOS keeps blinking red.
I raise an SR and they assign it to someone but even if the estimated uptime is say 8 hours away, within 2 hours they close the SR stating its resolved. Now for airtel it all means is your SR is not relevant because there’s unplanned outage. But beyond that the issue may also be local in addition to affected area. It’s possible that while there’s outage there’s also local issue on terrace say for example.
Airtel does not factor in this probability. So when the issue is also local you wait till outage is over to find that issue is still there.
I am going to write to airtel to stop this practice and still keep the sr open and only after confirmation from customer get it closed.
When there’s fiber cut the LOS keeps blinking red.
I raise an SR and they assign it to someone but even if the estimated uptime is say 8 hours away, within 2 hours they close the SR stating its resolved. Now for airtel it all means is your SR is not relevant because there’s unplanned outage. But beyond that the issue may also be local in addition to affected area. It’s possible that while there’s outage there’s also local issue on terrace say for example.
Airtel does not factor in this probability. So when the issue is also local you wait till outage is over to find that issue is still there.
I am going to write to airtel to stop this practice and still keep the sr open and only after confirmation from customer get it closed.