Airtel Xstream Fiber Router (TJ2100N-ONT) keeps rebooting on its own

[Rickysin]

i get what you mean tbh. but in case of airtel, airtel is responsible for the router these days from my understanding. you do not pay if it goes bad or starts giving issues. airtel has replaced my own router like 3 times in the last two years. it really does not bother me if the model is new or old or used or scratched as long as they are responsible for it and it works.

Interesting. I asked for replacement of Nokia router and they asked for 950rs as my router was more than 1 year old. They said warranty is only for 1 year

 

[vishalrao]

Wtf

 

[ariblaze]

Interesting. I asked for replacement of Nokia router and they asked for 950rs as my router was more than 1 year old. They said warranty is only for 1 year

Why would they ask for money ? Is it a LCO ?

 

[Rickysin]

@ariblaze nope, its direct airtel.

don’t know if it’s location specific or what

 

[Rickysin]

Though there is a lot of competition in my location as airtel, netplus, jio, bsnl, connect broadband and one another local wifi operator are present . Still they don’t care as people here are willing to spend any amount of money they ask 😀

 

[ariblaze]

@ariblaze nope, its direct airtel.

don’t know if it’s location specific or what

Strange. As far as I know, they shouldn't ask for money to replace the router.

 

---

[Rickysin]

Have you replaced the router after 1 year of airtel service ? @ariblaze

 

[ariblaze]

No, I just got the connection 2 weeks ago

 

[Rickysin]

Only reason i am sticking to airtel is because of consistent connection quality and zero downtime.

 

[Rickysin]

No, I just got the connection 2 weeks ago

Don’t worry. Nokia routers usually don’t get any issue but in my case it was packet loss issue with high temperature of 65 degrees

 

[cyruff845]

Airtel replaced the router with a Nokia one today. Gonna observe for now and see how it works. Fingers crossed.

Bro how did it go?

 

[cyruff845]

Can anyone here help with this ? I have tried plugging the adapter to different wall outlets, its still the same. Its not a power issue as I have power backup, so that is definitely ruled out. The local Airtel person told that he has checked with the backend teams and everything seems to be fine from their end. He also said that the cables are fine.

Bro how did u solve the problem then?

 

[cyruff845]

Airtel replaced the router with a Nokia one today. Gonna observe for now and see how it works. Fingers crossed.

Bro how did it go?

 

[Aashish.007]

@cyruff845 get a new Huawei or Nokia router.

 

[cyruff845]

Can anyone here help with this ? I have tried plugging the adapter to different wall outlets, its still the same. Its not a power issue as I have power backup, so that is definitely ruled out. The local Airtel person told that he has checked with the backend teams and everything seems to be fine from their end. He also said that the cables are fine.

How did u solve the problem?