mehrotra.akash
Regular
1 year ago:
I had 6+ Airtel mobile connections most of them postpaid, 1 with Blackberry as well -- these were the primary connections for making calls
2 Airtel Landlines (1 with BB and IPTV)
Almost had bought an Airtel DTH
Complaint resolution was within 24-48 hours, new connection provisioning within 24 hours
Now:
Trimmed it to 4 Airtel prepaid connections -- primarily for incoming calls
Outgoing calls moved over to Docomo and a single Airtel BB+Landline connection (1700 worth of free calls.. so why not🙂 ) with Vodafone as backup
New broadband connection takes 2-3 weeks to get installed
1 month after installation, landline goes dead, the number "Does not exist" in their systems and the resolution will take a minimum of 7 days.. probably with a new number
Every 1-2 weeks, they randomly activate one or the other VAS on one of my prepaid numbers, which I then have to call to deactivate. Takes upto a week for them to credit the amount back -- They say it was done for my conveinience as I was not using any VAS(Yes they actually said that) !!!!
(They do this even if the SIM has been out of the phone!!!!!!!)
_____________________________________________________________________________________
Has anyone else had had similar differences in the experience?
Has their service actually deteoriated so much in the past 1 year or so, or is mine just an exceptional case?
----------
Above is across 3 of their circles:
Gurgaon
Noida
Karnataka
I had 6+ Airtel mobile connections most of them postpaid, 1 with Blackberry as well -- these were the primary connections for making calls
2 Airtel Landlines (1 with BB and IPTV)
Almost had bought an Airtel DTH
Complaint resolution was within 24-48 hours, new connection provisioning within 24 hours
Now:
Trimmed it to 4 Airtel prepaid connections -- primarily for incoming calls
Outgoing calls moved over to Docomo and a single Airtel BB+Landline connection (1700 worth of free calls.. so why not🙂 ) with Vodafone as backup
New broadband connection takes 2-3 weeks to get installed
1 month after installation, landline goes dead, the number "Does not exist" in their systems and the resolution will take a minimum of 7 days.. probably with a new number
Every 1-2 weeks, they randomly activate one or the other VAS on one of my prepaid numbers, which I then have to call to deactivate. Takes upto a week for them to credit the amount back -- They say it was done for my conveinience as I was not using any VAS(Yes they actually said that) !!!!
(They do this even if the SIM has been out of the phone!!!!!!!)
_____________________________________________________________________________________
Has anyone else had had similar differences in the experience?
Has their service actually deteoriated so much in the past 1 year or so, or is mine just an exceptional case?
----------
Above is across 3 of their circles:
Gurgaon
Noida
Karnataka