Airtel surprises not provisioned on my broadband

[dejan]

1-2 months back I received 50 GB free as top up from Airtel on my 30 GB 16 mbps plan probably because all existing plans were upgraded. Few days ago I saw the Airtel surprises Ad on the airtel website and gave it a try and got 50 free GBs again. But that wasn't provisioned on my account. Anybody knows why? Should I call Airtel and ask them about it?

 

[balajik]

You'll get the top-up data only once. For some (like me), it was automatically added much before the campaign started. Others had to claim it on the site.

 

[dejan]

ok thanks for letting me know 🙂

 

[Neo8]

You guys are getting the topup every month right?

 

[dejan]

^
Yup

 

[ghpk]

I just tried mine, it says we don't recognize your number and asked for phone number so someone can call and update me
on my surprise.

Lets see how it goes.

 

---

[dark.knight]

even i am not getting any freebies from them. The page just says that they will contact on the registered number for updates

 

[Neo8]

Can you post the screenshot of your airtel smartbytes page. That will tell the whole story.

 

[dark.knight]

 

[Neo8]

This is not that page. I am talking about this. Link below
http://www.airtel.in/smartbyte-s/page.html

 

[ghpk]

after waiting for the surprises team to call me, which they seem to have forgotten,
I upgraded my plan y'day

 

[dark.knight]

 

[Neo8]

Ohh So you haven't received the bonus extra gbs. That's strange. Is your connection new?

 

[dark.knight]

it is reactivated connection. I got it terminated few months back. Now I have switched back to it but now i am not getting any bonus GBs 🙁

 

[Neo8]

Just talk to the cc and tell them that your connection is old and it wasnterminated only for a few months. I am sure they will give you atleast 20 gb extra.