anupam - Man, are you lucky!
I too migrated to the exact same plan last month and here is my story of woes:
I initially got speed upto 7 mbps. Sometimes, it would climb upto 8 but was very inconsistent. It was not a terribly big issue for me because I did not expect the speed to remain constant, anyway.
Then the speed started dropping to 2-3 mbps, even, 80 kbps, at times. On contacting Airtel, I was told to unplug all the modem wires, switch it off and restart it. That worked!
For a while, anyway...
For the speed would drop drastically every one-two hour and I would have to do the same excercise of removing the wires, restarting etc.
Since, the last two days, however, the speed is on 1.25 mbps. Upon contacting airtel I was told something amazing - if I am getting 1 mbps speed I should be happy because it is good speed! But why am I paying for 8mbps, then?, I argued. Well, we don't promise 8mbps but 1-8 mbps, came the shocking answer. I spoke with two people and got the same response. I honestly think I'm being fleeced. While, I expect that there could be a slight drop in the speeds, getting 1mbps for 8mbps while paying for the latter is not amusing at all!
I intend to speak to someone more senior before I get to a Consumer Protection Forum.
P.S. I don't know if this has helped or not but it would be wiser to raise hell before things get even more... well, slower.
Instead of pulling out the plug from the modem and switching off/on you can try rebooting from this: 192.168.1.1/rebootinfo.cgi
If you plan to petition the consumer forum get everything from them on email. In a civil case evidence like "they said this...they said that" will not be very useful because they will deny it.
I too migrated to the exact same plan last month and here is my story of woes:
I initially got speed upto 7 mbps. Sometimes, it would climb upto 8 but was very inconsistent. It was not a terribly big issue for me because I did not expect the speed to remain constant, anyway.
Then the speed started dropping to 2-3 mbps, even, 80 kbps, at times. On contacting Airtel, I was told to unplug all the modem wires, switch it off and restart it. That worked!
For a while, anyway...
For the speed would drop drastically every one-two hour and I would have to do the same excercise of removing the wires, restarting etc.
Since, the last two days, however, the speed is on 1.25 mbps. Upon contacting airtel I was told something amazing - if I am getting 1 mbps speed I should be happy because it is good speed! But why am I paying for 8mbps, then?, I argued. Well, we don't promise 8mbps but 1-8 mbps, came the shocking answer. I spoke with two people and got the same response. I honestly think I'm being fleeced. While, I expect that there could be a slight drop in the speeds, getting 1mbps for 8mbps while paying for the latter is not amusing at all!
I intend to speak to someone more senior before I get to a Consumer Protection Forum.
P.S. I don't know if this has helped or not but it would be wiser to raise hell before things get even more... well, slower.
Instead of pulling out the plug from the modem and switching off/on you can try rebooting from this: 192.168.1.1/rebootinfo.cgi
If you plan to petition the consumer forum get everything from them on email. In a civil case evidence like "they said this...they said that" will not be very useful because they will deny it.