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i use airtel rs 20/day service whenever i want to. i mean i activate it when i want and use it for a day and then stop it. whenever i activate it rs 20 gets dedeucted from my balance so nothing unusual about that. i sometimes also use the zero rental scheme of mobile ofice wherein i am charged 30 paise for 50 kb usage.
now i had called on airtel customer for some other query and the executive had to repost some 20 odd rupees in my account but he said i had used airtel mobile office earlier for about 2 to 3 months and the company didnt charged me. he then asked how did i manage to do that. i told him that i have a prepaid account and i cant use mobile office service or any other service without paying for it. he said that it shows on his system that i had used the mobile office service and wasnt charged for that. i really got worried and confused that i havent used any service continuously for 2 to 3 months coz as i mentioned earlier i used only the rs 20/day and 30 paise per 50 kb service and everytime i used that service my balance got deducted accordingly. SO I DONT KNOW HOW HE WAS SYAING THAT I HAVE USE THE SERVICES FOR FREE??? Initiative Q NUTRA THRIVE Noom Diet Plan
i am telling you people that i havent used any free service and an honest man in this regard and i cant figure out whats the problem.
please help me what should i do next? shall i ask them to send me an itemised bill or shall i go to the consumer court. at the moment i even dont know how much outstanding amount they are talking about? what should i do if its a big amount..
can i sue them for illegaly and wrongly charging me and can i ak for compensation? coz i am mentally tortured by this event.
now i had called on airtel customer for some other query and the executive had to repost some 20 odd rupees in my account but he said i had used airtel mobile office earlier for about 2 to 3 months and the company didnt charged me. he then asked how did i manage to do that. i told him that i have a prepaid account and i cant use mobile office service or any other service without paying for it. he said that it shows on his system that i had used the mobile office service and wasnt charged for that. i really got worried and confused that i havent used any service continuously for 2 to 3 months coz as i mentioned earlier i used only the rs 20/day and 30 paise per 50 kb service and everytime i used that service my balance got deducted accordingly. SO I DONT KNOW HOW HE WAS SYAING THAT I HAVE USE THE SERVICES FOR FREE??? Initiative Q NUTRA THRIVE Noom Diet Plan
i am telling you people that i havent used any free service and an honest man in this regard and i cant figure out whats the problem.
please help me what should i do next? shall i ask them to send me an itemised bill or shall i go to the consumer court. at the moment i even dont know how much outstanding amount they are talking about? what should i do if its a big amount..
can i sue them for illegaly and wrongly charging me and can i ak for compensation? coz i am mentally tortured by this event.
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