Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Kumar
Airtel Presence
Bharti Airtel LTD
Customer Service Team (NET)
Dear Rakesh,
Though its good to hear from you over this forum, I am assured that you can not do anything about the Airtel Logo and the speed that we want without your CEO or CMO(Chief Marketing Officer) being involved in this, as this is a big corporate issue. Whether you should give your logo on your feed is a conscious marketing decision. But it gives us a very bad viewing experience. If your people have ever seen feeds on US cable or DTH, then they can clearly see that the presented by Comcast/particular cable network/ Directv comes once at the beginning of the programme and then the channel logo keeps on coming. for this you can download any episode of lost/fringe/etc from any bittorent and show it at your end. We can not give personal information over public forums, so please stop asking for it. Also giving a better bandwidth is a general issue and you do not have to lodge a complaint from a particular customer. This is a general problem with you infrastrucutre and try to invest in the infrastructure instead of using our money to invest in Africa.
Regards
Arvind Kumar