QUOTE(vebmetal @ Feb 4 2007, 01:18 AM) [snapback]78472[/snapback]
Yeah....... whatever... that's glib... If you got a honest answer rather than a script, you would be up-in-arms. For example, an "honest" answer would be something along the lines of:
"Look, you are getting 17 KB/s which is more than the speed we guarantee (i.e. 128kbps). So stop wasting your time and calling here. Get a life - there are more important things than bandwidth and internet speed."
OR
"Look, I am a low level employee. If you think that by calling cc every second day to whine about 2mbps connections, you are making a difference, then you are the bigger monkey my friend. You are foolish if you think I have any influence on company policy or services. My job is merely to assess whether your concern is genuine, and to refer you to someone who can solve your problem if I can't solve it using some basic troubleshooting myself."
And let's not forget there are economic considerations behind such services. Airtel may be able to provide well learned, sophisticated and helpful cc technicians, but they would have to charge you Rs. 5,000 for 256kbps unlimited. The key is where their cc people stand with respect to the whole industry, i.e. as compared to other isps / telcom companies.... and there I don't think they do that bad.[/b]
Well both your examples arent honest replies because the fact is that they were providing better speeds before the quake for more than 5-6 months. A honest answer would be more like " Yes we know the speeds have gone down, Its because of so and so and we shall have or try to have speeds restored by so and so." How tough is that for it to be a company script? That would be much better than "We guarantee 128 kbps on a 256 kbps line!" dont you think?
Economic considerations!! Lol! Do you know what Airtel pays for its international bandwidth pipe? Airtel is minting money my friend! And yes they can afford to get a more technically educated exec but they wont. Why? Because they want that extra buck in their pocket. And to stand out amongst other ISP's they dont have to offer comparative services but offer BETTER services. And yes other ISP CC execs suck as bad if not worse!
Yeah....... whatever... that's glib... If you got a honest answer rather than a script, you would be up-in-arms. For example, an "honest" answer would be something along the lines of:
"Look, you are getting 17 KB/s which is more than the speed we guarantee (i.e. 128kbps). So stop wasting your time and calling here. Get a life - there are more important things than bandwidth and internet speed."
OR
"Look, I am a low level employee. If you think that by calling cc every second day to whine about 2mbps connections, you are making a difference, then you are the bigger monkey my friend. You are foolish if you think I have any influence on company policy or services. My job is merely to assess whether your concern is genuine, and to refer you to someone who can solve your problem if I can't solve it using some basic troubleshooting myself."
And let's not forget there are economic considerations behind such services. Airtel may be able to provide well learned, sophisticated and helpful cc technicians, but they would have to charge you Rs. 5,000 for 256kbps unlimited. The key is where their cc people stand with respect to the whole industry, i.e. as compared to other isps / telcom companies.... and there I don't think they do that bad.[/b]
Well both your examples arent honest replies because the fact is that they were providing better speeds before the quake for more than 5-6 months. A honest answer would be more like " Yes we know the speeds have gone down, Its because of so and so and we shall have or try to have speeds restored by so and so." How tough is that for it to be a company script? That would be much better than "We guarantee 128 kbps on a 256 kbps line!" dont you think?
Economic considerations!! Lol! Do you know what Airtel pays for its international bandwidth pipe? Airtel is minting money my friend! And yes they can afford to get a more technically educated exec but they wont. Why? Because they want that extra buck in their pocket. And to stand out amongst other ISP's they dont have to offer comparative services but offer BETTER services. And yes other ISP CC execs suck as bad if not worse!