tinygreenmunkey
Newbie
Hi,
Looking for answers, advice and help. I aplogise for the length!
I have a 30gb unlimited plan for my home, my cap was breached first week or so of this month, I'm OK with the ridiculous 256kbs till next billing cycle.
19-May 4:11pm, I receive an SMS informing me I have activated a 20gb Smartbyte plan. I had not accessed Airtel website nor had that ugly red popup pop up at said date or time. I call customercare (CC) to log a complain, they refuse and tell me I have activated this plan and I will have to pay. I email 121@in.airtel.com outlining the issue.
20-May: Imtiyaz Savanur calls me from Airtel, telling his records state my IP address accessed and activated this plan. So I have to pay. I explain to him again, I have not, my browser logs do not reflect any visit to their site. He ignores this, tells me I will have to pay. Sends me an email stating same. I email back in detail that since I did not activate, I will not pay.
21-May, Silent Treatment.
22-May 1:22pm, I'm emailing the Nodal Officer, after I submit, I recv an email and an sms informing I have successfully activated a Smartbyte plan for 50gb!!!!! I'm not even home!! I'm sitting in office. I call CC, I am blasting a Kalpana, who disconnects on me, next call a Geeta gets her Floor Manager Pravin who tells me yes a Smartbyte plan was activated and they are investigating, I don't have to pay.
23-May, Priyanka from Nodal office calls to tell me, her records state my IP address accessed blah blah. I tell her the second time I wasnt even home so obviously someones hacked my wifi or their software has a glitch, she doesn't care, sends me an email stating same. Enraged I email the Appellate Office, attaching all past correspondence.
Now-
1. I'm sure the Appellate office will call back with the same asinine response about IP address. If my Wi-Fi was hacked, IP address records are useless. Can I and how do I force Airtel to check the MAC ID of the PC that accessed/initiated the plan?
2. Its dead certain I'm not going to pay, what is my next step if Appellate office does not resolve this issue?
3. The second call to CC was from office landline, proof that I was not at the location at where the broadband connection is installed, so I could not have accessed/initiated any plans on that connection. Will the records of this call state the number I called from since the CC Kalpana did ask me if I was complaining for the line I'm calling from?
Any help on this matter would be appreciated! I'm utterly frustrated and its been a total waste of my time. What surprises me the most is that they refuse to listen and ignore everything, like how that STUPID popup has no login required, no confirmation from customer required via email/SMS back to Airtel to activate a plan.
I appreciate the time anyone takes to read and reply to my post.
Thank you in advance.
Tiny.
Looking for answers, advice and help. I aplogise for the length!
I have a 30gb unlimited plan for my home, my cap was breached first week or so of this month, I'm OK with the ridiculous 256kbs till next billing cycle.
19-May 4:11pm, I receive an SMS informing me I have activated a 20gb Smartbyte plan. I had not accessed Airtel website nor had that ugly red popup pop up at said date or time. I call customercare (CC) to log a complain, they refuse and tell me I have activated this plan and I will have to pay. I email 121@in.airtel.com outlining the issue.
20-May: Imtiyaz Savanur calls me from Airtel, telling his records state my IP address accessed and activated this plan. So I have to pay. I explain to him again, I have not, my browser logs do not reflect any visit to their site. He ignores this, tells me I will have to pay. Sends me an email stating same. I email back in detail that since I did not activate, I will not pay.
21-May, Silent Treatment.
22-May 1:22pm, I'm emailing the Nodal Officer, after I submit, I recv an email and an sms informing I have successfully activated a Smartbyte plan for 50gb!!!!! I'm not even home!! I'm sitting in office. I call CC, I am blasting a Kalpana, who disconnects on me, next call a Geeta gets her Floor Manager Pravin who tells me yes a Smartbyte plan was activated and they are investigating, I don't have to pay.
23-May, Priyanka from Nodal office calls to tell me, her records state my IP address accessed blah blah. I tell her the second time I wasnt even home so obviously someones hacked my wifi or their software has a glitch, she doesn't care, sends me an email stating same. Enraged I email the Appellate Office, attaching all past correspondence.
Now-
1. I'm sure the Appellate office will call back with the same asinine response about IP address. If my Wi-Fi was hacked, IP address records are useless. Can I and how do I force Airtel to check the MAC ID of the PC that accessed/initiated the plan?
2. Its dead certain I'm not going to pay, what is my next step if Appellate office does not resolve this issue?
3. The second call to CC was from office landline, proof that I was not at the location at where the broadband connection is installed, so I could not have accessed/initiated any plans on that connection. Will the records of this call state the number I called from since the CC Kalpana did ask me if I was complaining for the line I'm calling from?
Any help on this matter would be appreciated! I'm utterly frustrated and its been a total waste of my time. What surprises me the most is that they refuse to listen and ignore everything, like how that STUPID popup has no login required, no confirmation from customer required via email/SMS back to Airtel to activate a plan.
I appreciate the time anyone takes to read and reply to my post.
Thank you in advance.
Tiny.