[font="'times new roman'"][SIZE=12pt]Hi, [/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]My issue in the trail mail is still not resolved and also for this month i have been charged more for the calls which we have never done , My connection number is :- 011 - 45710961 [/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]And i person calls me and tells me that nothing is possible for the resolution of the complaint and then dissconnects the call and then sends a email that issue is done with our end.---WHAT ALL IS THIS HAPPENING.[/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]kindly resolve the issue IN 1 DAY or[/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]DISSCONNECT MY CONNECTION FROM TOMM. [/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]Anmol Singh Bhatti[/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]---------- Forwarded message ----------
From: Anmol Singh
Date: Thu, Aug 8, 2013 at 9:45 AM
Subject: Re: FWD: FWD: OVERCHARGING FOR MY AIRTEL LANDLINE CONNECTION AND NO GIVING THE PROMISED SERVICES [|BAL|Qrc203081323085918819639|]
To: 121@in.airtel.com
Cc: atul.bindal@in.airtel.com
Dear Asif, [/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]The bill amount is not correct - i have also checked the same. And wrong bills is coming for many months and i had trust in airtel and i was not seeing the bills .[/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]And i had also been promised that i will be getting 100 min calls free per month which is not the case.[/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]The same has been explained to [/font][/SIZE][color=#222222;][SIZE=5.5pt]Kapil ,Neeraj and Prashant in the customer experience team based out of Gurgaon and they were not able to understand the query & were just imposing the solutions that were not acceptable.It is not about providing some money but honoring your pormise. [/color][/SIZE]
[font="'times new roman'"][SIZE=12pt]Its getting too much and not at all acceptable. [/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]Anmol Singh Bhatti[/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]On Thu, Aug 8, 2013 at 9:13 AM, wrote:[/SIZE]
[SIZE=12pt]Namaste,[/SIZE]
[SIZE=12pt]You wrote in on 03-08-2013, regarding call charges for airtel account number 15814356.[/SIZE]
[SIZE=12pt]We regret the delay in responding to your mail.[/SIZE]
[SIZE=12pt]We understand the agony of the situation and the inconvenience you may have experienced. We would like to allay your concerns and assure that we would take adequate steps to ensure the non-occurrence of the same in future.[/SIZE]
[SIZE=12pt]We would like to inform that as per this Reference number 35922894, our relevant team had checked and found that the above mentioned airtel account number is activated under the bill plan DL-699 @ 1p/1.2p /sec UL (2 Mbps/256 Kbps) DSL Combo Plan and as per the invoice number 130156234 for the billing period 08-06-2013 and 07-07-2013, total call charges has been found Rs. 56.87/-. As checked, the STD call charges has not been charged towards your account. As per the above mentioned bill plan, free call value is not applicable and your account is not eligible for billing adjustment towards the same. Therefore, the bill has been charged correctly and there is no error in the bill.[/SIZE]
[SIZE=12pt]airtel appreciates your business and always welcomes your suggestions/feedback.[/SIZE]
[color=#000000;][SIZE=12pt]Warm Regards,
Asif Khan Sardar
Customer Care
bharti airtel limited.[/color][/SIZE]
[font="'times new roman'"][SIZE=12pt]Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
[color=#0000FF;]Click here to provide feedback[/color][/font]
[color=#0000FF;]https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=B0D33A47B0D137414FB7C8CA3756A7EA2550B2D339B8134649484D4FBFC0C2C5CECC3D424A4AB4DE2851B6D824&refno=Qrc203081323085918819639[/color][/SIZE]
---------Original Message----------
From: [color=#0000FF;]anmolbhatti@gmail.com[/color]
To: [color=#0000FF;]121@in.airtel.com[/color]
Cc:
Sent: 03/08/2013 11:18:23 PM
Subject: Re: FWD: FWD: OVERCHARGING FOR MY AIRTEL LANDLINE CONNECTION AND NO GIVING THE PROMISED SERVICES [|BAL|Qrc231071316074418718055|]
Hi ,
Please call me at tomm at 9871995411 at 11 am .
On Sat, Aug 3, 2013 at 4:49 PM, wrote:
Namaste,
You wrote in on 31-07-2013, regarding call charges for airtel account number
15814356.
We regret the delay in responding to your mail.
We understand the agony of the situation and the inconvenience you may have
experienced. We would like to allay your concerns and assure that we would take
adequate steps to ensure the non-occurrence of the same in future.
On receipt of your email we tried contacting you on your number 91-9871995411
but were unable to establish contact with you.
Also, please provide an alternate number on which we can contact you and try to
resolve your concern.
airtel appreciates your business and always welcomes your suggestions/feedback.
Warm Regards,
Asif Khan Sardar
Customer Care
bharti airtel limited.
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
[color=#0000FF;]https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=12759BE41E7F[/color]
828AF4196AACD636474A444FB3D238BB16494A4C4B49B8D93C5CA4E6266AAFD13C414AB2D3385B&r
efno=Qrc231071316074418718055
---------Original Message----------
From: [color=#0000FF;]anmolbhatti@gmail.com[/color]
To: [color=#0000FF;]121@in.airtel.com[/color]
Cc: [color=#0000FF;]aditya.sud@in.airtel.com[/color];[color=#0000FF;]sonia.kochhar@in.airtel.com[/color]
Sent: 31/07/2013 04:41:48 PM
Subject: Fwd: FWD: OVERCHARGING FOR MY AIRTEL LANDLINE CONNECTION AND NO GIVING
THE PROMISED SERVICES [|BAL|Qrc223071316070218463505|]
Hi,
I have still not got the resolution of the concern which i had raised in the
below mentioned mails.
This is totally not acceptable and is beyond all means now.
Anmol
---------- Forwarded message ----------
From:
Date: Fri, Jul 26, 2013 at 11:42 AM
Subject: Re: FWD: OVERCHARGING FOR MY AIRTEL LANDLINE CONNECTION AND NO GIVING
THE PROMISED SERVICES [|BAL|Qrc223071316070218463505|]
To: [color=#0000FF;]anmolbhatti@gmail.com[/color]
Namaste,
You wrote in on 23-07-2013, regarding call charges for airtel account number
15814356.
We regret the delay in responding to your mail.
We understand the agony of the situation and the inconvenience you may have
experienced. We would like to allay your concerns and assure that we would take
adequate steps to ensure the non-occurrence of the same in future.
We have forwarded your complaint regarding call charges with the concerned
team. Our team will be contacting you with an update on the same.
airtel appreciates your business and always welcomes your suggestions/feedback.
Warm Regards,
Kumar Bangalore NanjundaSwamy
Customer Care
bharti airtel limited.
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
[color=#0000FF;]https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=8D8EF01E67A8[/color]
EA12739BF31561A0ED2D6792F41479F85386898A8B89F81A7C9CE42766A6E92A54BAC8CB3051B0&r
efno=Qrc223071316070218463505
---------Original Message----------
From: [color=#0000FF;]anmolbhatti@gmail.com[/color]
To: [color=#0000FF;]121@in.airtel.com[/color]
Cc:
Sent: 23/07/2013 04:16:39 PM
Subject: Fwd: OVERCHARGING FOR MY AIRTEL LANDLINE CONNECTION A
[font="'times new roman'"][SIZE=12pt]This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. [/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]My issue in the trail mail is still not resolved and also for this month i have been charged more for the calls which we have never done , My connection number is :- 011 - 45710961 [/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]And i person calls me and tells me that nothing is possible for the resolution of the complaint and then dissconnects the call and then sends a email that issue is done with our end.---WHAT ALL IS THIS HAPPENING.[/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]kindly resolve the issue IN 1 DAY or[/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]DISSCONNECT MY CONNECTION FROM TOMM. [/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]Anmol Singh Bhatti[/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]---------- Forwarded message ----------
From: Anmol Singh
Date: Thu, Aug 8, 2013 at 9:45 AM
Subject: Re: FWD: FWD: OVERCHARGING FOR MY AIRTEL LANDLINE CONNECTION AND NO GIVING THE PROMISED SERVICES [|BAL|Qrc203081323085918819639|]
To: 121@in.airtel.com
Cc: atul.bindal@in.airtel.com
Dear Asif, [/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]The bill amount is not correct - i have also checked the same. And wrong bills is coming for many months and i had trust in airtel and i was not seeing the bills .[/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]And i had also been promised that i will be getting 100 min calls free per month which is not the case.[/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]The same has been explained to [/font][/SIZE][color=#222222;][SIZE=5.5pt]Kapil ,Neeraj and Prashant in the customer experience team based out of Gurgaon and they were not able to understand the query & were just imposing the solutions that were not acceptable.It is not about providing some money but honoring your pormise. [/color][/SIZE]
[font="'times new roman'"][SIZE=12pt]Its getting too much and not at all acceptable. [/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]Anmol Singh Bhatti[/font][/SIZE]
[font="'times new roman'"][SIZE=12pt]On Thu, Aug 8, 2013 at 9:13 AM, wrote:[/SIZE]
[SIZE=12pt]Namaste,[/SIZE]
[SIZE=12pt]You wrote in on 03-08-2013, regarding call charges for airtel account number 15814356.[/SIZE]
[SIZE=12pt]We regret the delay in responding to your mail.[/SIZE]
[SIZE=12pt]We understand the agony of the situation and the inconvenience you may have experienced. We would like to allay your concerns and assure that we would take adequate steps to ensure the non-occurrence of the same in future.[/SIZE]
[SIZE=12pt]We would like to inform that as per this Reference number 35922894, our relevant team had checked and found that the above mentioned airtel account number is activated under the bill plan DL-699 @ 1p/1.2p /sec UL (2 Mbps/256 Kbps) DSL Combo Plan and as per the invoice number 130156234 for the billing period 08-06-2013 and 07-07-2013, total call charges has been found Rs. 56.87/-. As checked, the STD call charges has not been charged towards your account. As per the above mentioned bill plan, free call value is not applicable and your account is not eligible for billing adjustment towards the same. Therefore, the bill has been charged correctly and there is no error in the bill.[/SIZE]
[SIZE=12pt]airtel appreciates your business and always welcomes your suggestions/feedback.[/SIZE]
[color=#000000;][SIZE=12pt]Warm Regards,
Asif Khan Sardar
Customer Care
bharti airtel limited.[/color][/SIZE]
[font="'times new roman'"][SIZE=12pt]Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
[color=#0000FF;]Click here to provide feedback[/color][/font]
[color=#0000FF;]https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=B0D33A47B0D137414FB7C8CA3756A7EA2550B2D339B8134649484D4FBFC0C2C5CECC3D424A4AB4DE2851B6D824&refno=Qrc203081323085918819639[/color][/SIZE]
---------Original Message----------
From: [color=#0000FF;]anmolbhatti@gmail.com[/color]
To: [color=#0000FF;]121@in.airtel.com[/color]
Cc:
Sent: 03/08/2013 11:18:23 PM
Subject: Re: FWD: FWD: OVERCHARGING FOR MY AIRTEL LANDLINE CONNECTION AND NO GIVING THE PROMISED SERVICES [|BAL|Qrc231071316074418718055|]
Hi ,
Please call me at tomm at 9871995411 at 11 am .
On Sat, Aug 3, 2013 at 4:49 PM, wrote:
Namaste,
You wrote in on 31-07-2013, regarding call charges for airtel account number
15814356.
We regret the delay in responding to your mail.
We understand the agony of the situation and the inconvenience you may have
experienced. We would like to allay your concerns and assure that we would take
adequate steps to ensure the non-occurrence of the same in future.
On receipt of your email we tried contacting you on your number 91-9871995411
but were unable to establish contact with you.
Also, please provide an alternate number on which we can contact you and try to
resolve your concern.
airtel appreciates your business and always welcomes your suggestions/feedback.
Warm Regards,
Asif Khan Sardar
Customer Care
bharti airtel limited.
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
[color=#0000FF;]https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=12759BE41E7F[/color]
828AF4196AACD636474A444FB3D238BB16494A4C4B49B8D93C5CA4E6266AAFD13C414AB2D3385B&r
efno=Qrc231071316074418718055
---------Original Message----------
From: [color=#0000FF;]anmolbhatti@gmail.com[/color]
To: [color=#0000FF;]121@in.airtel.com[/color]
Cc: [color=#0000FF;]aditya.sud@in.airtel.com[/color];[color=#0000FF;]sonia.kochhar@in.airtel.com[/color]
Sent: 31/07/2013 04:41:48 PM
Subject: Fwd: FWD: OVERCHARGING FOR MY AIRTEL LANDLINE CONNECTION AND NO GIVING
THE PROMISED SERVICES [|BAL|Qrc223071316070218463505|]
Hi,
I have still not got the resolution of the concern which i had raised in the
below mentioned mails.
This is totally not acceptable and is beyond all means now.
Anmol
---------- Forwarded message ----------
From:
Date: Fri, Jul 26, 2013 at 11:42 AM
Subject: Re: FWD: OVERCHARGING FOR MY AIRTEL LANDLINE CONNECTION AND NO GIVING
THE PROMISED SERVICES [|BAL|Qrc223071316070218463505|]
To: [color=#0000FF;]anmolbhatti@gmail.com[/color]
Namaste,
You wrote in on 23-07-2013, regarding call charges for airtel account number
15814356.
We regret the delay in responding to your mail.
We understand the agony of the situation and the inconvenience you may have
experienced. We would like to allay your concerns and assure that we would take
adequate steps to ensure the non-occurrence of the same in future.
We have forwarded your complaint regarding call charges with the concerned
team. Our team will be contacting you with an update on the same.
airtel appreciates your business and always welcomes your suggestions/feedback.
Warm Regards,
Kumar Bangalore NanjundaSwamy
Customer Care
bharti airtel limited.
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
[color=#0000FF;]https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=8D8EF01E67A8[/color]
EA12739BF31561A0ED2D6792F41479F85386898A8B89F81A7C9CE42766A6E92A54BAC8CB3051B0&r
efno=Qrc223071316070218463505
---------Original Message----------
From: [color=#0000FF;]anmolbhatti@gmail.com[/color]
To: [color=#0000FF;]121@in.airtel.com[/color]
Cc:
Sent: 23/07/2013 04:16:39 PM
Subject: Fwd: OVERCHARGING FOR MY AIRTEL LANDLINE CONNECTION A
[font="'times new roman'"][SIZE=12pt]This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. [/font][/SIZE]