hey ppl, beware of aircel in mumbai . My gf n i both use aircel . Once in december 2011 my balance was 126 and suddenly it was cut down to 76 . I called up customer care a few days later to ask why my balance was cut. They said that i had used the aircel services and downloaded some things like ringtones n wallpapers etc. worth Rs.50 . But in reality i dont even know the site from where to get these ringtones n all . I told the CC ppl this and said i wanted to lodge a complain. They told me to call 198 and contact complaints department who said that they cant accept a complain since "I DOWNLOADED" . I was frustrated and i let it go.That was one . My gf keeps a reminder for the schemes she uses and refills 1 day before. On 14th Jan 2012 at 12:30, she refilled Rs.98 for pocket internet . Her balance was 106 at that time . After an hour or so it reduced to 96 without she doing anything . After sometime 76 , then 36 a little later and by 7 pm her balance was Rs. 3 . It still reduced further to Rs. 0.03 . She called up CC and told them the story . They said their system didnt show any deduction and her balance was still 106 . They said they'll check and told her to call after 2 hours . She didnt wait and called up complaints dept and gave a complain . The guy said he would get it done in 48 hours . She got a message told saying that her complain has been lodged successfully but her balance still remains the same .We are going to the Aircel gallery now . If they dont help then we will call up the nodal officer in front of them .