ACT fibernet - Inflated data usage stats & hitting FUP limit far earlier than before

[balajimaganti]

I've been with ACT Fibernet for about 16 months in Bengaluru. My data usage over the last couple of months seem to have hitting my FUP limit far earlier than before. According to their portal, I consumed more than 115 GB till 27th Dec when it’s simply not possible because my data usage has been pretty much similar for the past 16 months. I'm seeing inflated data usage and hitting my FUP limit (85 GB) by the second week. I have checked my data usage stats in their portal and found that I have used ~20 GB on 8th December and there is no way I would have used THAT MUCH DATA. So I asked the customer care to show me the data logs as my data usage is highly inflated and exaggerated, they said it’s not possible and they are not willing to share the daily summary of the usage.

I’m very much convinced that ACT data usage software is dodgy with inflated data usage. I logged a complaint with the customer and see what happens.

-Balaji

 

[dextermorgan]

post your subscriber id here incase act support responds.

Also, there is mac id field given in data logs. See if that 20gb on one day is from your own pc or some other device.

 

[balajimaganti]

I have checked past 3 months data logs and it has single mac ID which is my home Wi-Fi router mac address. All my devices are connected through this router.

 

[salaxzar]

To be on a safer side, do mac binding on your router for all devices. I faced similar issue with Airtel, and in spite of WPA security, somehow my daily usage was going as high as 5x. Did mac binding for all devices at my home and the usage came down to normal.

 

[balajimaganti]

Enabled MAC binding on my router for all devices. Thanks for the suggestion.

 

[RedskyITM]

Hey guys,

I have long been a subscriber who said that ACT wasn't fudging their FUP with me. My stance has since changed.

For those of you who haven't read my previous FUP posts I use OpenWRT on my router with the wrtbwmon package to track all usage on the router itself. Last month I finished my 300GB FUP around the middle of the month and bought 10GB extra because I had a massive upload going on in the background. At this point the usage was 300GB on the Portal page and my router.

The 10GB got over at 6GB so I bought 30GB more.
The 30GB got over at 23GB so I bought 100GB more and shot an email to ACT because I was on vacation:

Their reply was the standard rubbish book reply.

This is my next email after the deficit grew:

Of course the idiots try to call me after I stated I was out of station and that my phone was off.

Guess what? The deficit grew again:

This time though, I got the 100% FUP email but the system did not slow me down till I hit 440GB on my end too. So I was under the impression that the only issue was their meter showing the wrong thing.

However, as you can see in the last email the actual meter (not the Flexibytes one) is now showing more data than what my router shows. Here is a current screenshot of both:

I'll keep this updated as we go along.

 

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[dextermorgan]

Absolutely pathetic.

I completely skipped over customer care and emailed appellate email id asking them to get back to me with technical team. Even then their team couldn't solve the issue.

My issue was that I was getting login/logot errors so they completely made my connection open at all times. That mean no logging in logging out. This was 2 years back.
Then when I was at my friends' house, I logged in with my account since I had high speed plan. Then it turns out, I didn't get logged out at my friends place even though he clicked log off.

Hence my account was showing both our usage combined. Thats why I was getting higher usage.

I completely found this out by myself. I asked them since I use only one router, how come there were two mac Ids' showing usage in my account. They said you might have logged in at some place else. I asked them to locate the other location and it was a place 13kms from my place. Then I asked them to log off all open connections in my account and they did it. Then from then on, my usage has been correct.

TL;dr Skip customer care phone/email and just email appellate authority and ask them to get back to you with technical team - not regualr customer care team. Their appellate authority is quite prompt in dealing with issues.

 

[RedskyITM]

Here we go again:

The deficit has grown from 11.436GB to 15.729GB. It's funny how the difference is almost always 1.3x.



edit - 61.401GB vs 78.99GB at 9:41AM on the 8th

 

[RedskyITM]

70.677 G vs 87.45 GB. The deficit is actually closing.

 

[RedskyITM]

The gap is closing ever so slowly. I can't be the only one monitoring this, does anyone else have screenshots and stuff?

 

[dextermorgan]

I'm monitoring my act connection with glasswire and difference is just 3~4 gb