tomythomas01
Newbie
Customer ID: 10285725 I do not have ACT Internet connection from 15th May night onwards. No IP address to my Apple Extreme router. I have tried to contact ACT call center for the last two days, always the executives are busy or voice box is full. I have sent the mail to helpdesk on 15th itself. No reply so far. I got the connection in Nov 2011 and it worked like a charm till two weeks back. Excellent speed etc.. From last two weeks the same issue happened 4 times which got me frustrated. Initially I paid in May 2011 and waited till Nov 2011 to get the connection and till two weeks back it was not working for just 15 minutes only. So I was happy. Now 4 times in two weeks , 1st time it is 10 hours now it is 2 days without Internet. I thought of disconnecting my back up BSNL and Airtel earlier. Now looking back I was lucky not to do that. I recomended ACT to many through my blogs too. Now I regret..I do not understand what happened to ACT customer care? How can they ACT like this?(Airtel connection is reliable but speed was not enough. BSNL is reliable only at low speeds.)Regards,Tomy