Customer ID - 10711977
I got a new ACT broadband in the month of December. It's a 15Mbps 40GB connection.
Around Jan 23rd, I noticed that my internet speed dropped to 512 Kbs. I called customer support and was told that I've used my 40GB download when I challenged this, the rep raised a ticket and told me that I would get a call back with 4 hours. I got a call back after repeated calls and multiple tickets. I was finally told by someone in the tech team that there was a server mismatch because of which my speed dropped. The issue was rectified and I was back to 15Mbps browsing speed. I has the same issue around Jan 27th. I went through the same cycle and was told that there was a server mismatch again.
Seeing what happened in Jan, I kept a tab of how much I downloaded in Feb. My internet speed fell to 512 Kbps on the 26th. Once again I called the customer service and was told I've already crossed the broadband download limit. I found this very strange considering that I had 4 to 5 GB of download balance. In fact according to the customer care rep, I've downloaded more than 40GB. How I downloaded the additional GB's is a mystery, considering that once my broadband speed is 512Kbps, I can only browse and not download anything (this is another complaint I raised with ACT today). I'm waiting for a call back. I don't know if it'll really help because 28th is the last day of the month. If this keeps happening for 3 or 4 days every month, it'll just be a waste of my time and money. I'd rather go with a provider I can trust.
I had a BSNL broadband connection before this. My biggest regret is giving up that connection to get an ACT connection. I've spent more time with ACT customer care in last 2 months than I spend with BSNL in the 8+ years I've had the connection. I've never been on the phone with them debating my broadband usage. I always got the correct amount of downloads with that connection (BSNL). I wish I had kept that connection till feb end.
I got a new ACT broadband in the month of December. It's a 15Mbps 40GB connection.
Around Jan 23rd, I noticed that my internet speed dropped to 512 Kbs. I called customer support and was told that I've used my 40GB download when I challenged this, the rep raised a ticket and told me that I would get a call back with 4 hours. I got a call back after repeated calls and multiple tickets. I was finally told by someone in the tech team that there was a server mismatch because of which my speed dropped. The issue was rectified and I was back to 15Mbps browsing speed. I has the same issue around Jan 27th. I went through the same cycle and was told that there was a server mismatch again.
Seeing what happened in Jan, I kept a tab of how much I downloaded in Feb. My internet speed fell to 512 Kbps on the 26th. Once again I called the customer service and was told I've already crossed the broadband download limit. I found this very strange considering that I had 4 to 5 GB of download balance. In fact according to the customer care rep, I've downloaded more than 40GB. How I downloaded the additional GB's is a mystery, considering that once my broadband speed is 512Kbps, I can only browse and not download anything (this is another complaint I raised with ACT today). I'm waiting for a call back. I don't know if it'll really help because 28th is the last day of the month. If this keeps happening for 3 or 4 days every month, it'll just be a waste of my time and money. I'd rather go with a provider I can trust.
I had a BSNL broadband connection before this. My biggest regret is giving up that connection to get an ACT connection. I've spent more time with ACT customer care in last 2 months than I spend with BSNL in the 8+ years I've had the connection. I've never been on the phone with them debating my broadband usage. I always got the correct amount of downloads with that connection (BSNL). I wish I had kept that connection till feb end.
