egunda
Newbie
- Messages
- 17
- Location
- Bangalore
- ISP
- BSNL Broadband and ACT [may terminate ACT soon as i am not satisfied]
Hello Readers,
My name is Vivek Sinha Anurag and i am going to post some "great" work shown by Act Broadband.
I applied for ACT Broadband 5 Mbps plan [its having cap value of 35GB after that speed will reduce to 256 kbps] by calling their customer care on 16th Aug 2011. I was surprised to see their lightening fast response as the representative came to my doorstep the very next day and on 17th Aug 2011 Mr Ashitt O.S. collected the money and documents and told me that withing 5 days i will get my connection and i even got sms confirmation that my request no is 142263.
Now the real story started. Even after 6 days no one ever bothered to check my request so i called customer care [ 080-42840000] to remind them and i was told that i will get it withing next 2 days. I waited for next 2 days and called them again.
I was surprised to learn a new technical term from them that they are "Uploading network" hence its taking time and soon i will get my connection. Since my work was getting affected because of their delay i applied for a BSNL connection too. Now today is 5th September and i am still waiting for the connection and to my surprise i got the BSNL broadband last week.
I tried escalating this matter and asked the customer care for any high level contact and they said that i need to mail helpdesk@acttv.in. I emailed them but i got no response.
Please note some points regarding ACT broadband before applying ACT broadband
1. They dont have nodal officer/appellate authority [against TRAI rules and i have already escalated this matter to TRAI officials with the help of pgportal.gov.in]
2. They have a customer base of 2500 users in bangalore and they are not able to manage even this small number.
3. They DO NOT PROVIDE STATIC IP [even if they claim to do so]
4. Their customer care service is useless. All you will losse is your balance by talking to them
5. They can "Upload network" [You can imagine the understanding capability of their technicians]
6. They are fast in collecting money but lazy in delivering service
Final conclusion: To be on safe side stay away from them else you will suffer like me. Morning shows the day and even before using their service i am suffering. Don't know what will happen when i get the connection and i face any problem that time.
My name is Vivek Sinha Anurag and i am going to post some "great" work shown by Act Broadband.
I applied for ACT Broadband 5 Mbps plan [its having cap value of 35GB after that speed will reduce to 256 kbps] by calling their customer care on 16th Aug 2011. I was surprised to see their lightening fast response as the representative came to my doorstep the very next day and on 17th Aug 2011 Mr Ashitt O.S. collected the money and documents and told me that withing 5 days i will get my connection and i even got sms confirmation that my request no is 142263.
Now the real story started. Even after 6 days no one ever bothered to check my request so i called customer care [ 080-42840000] to remind them and i was told that i will get it withing next 2 days. I waited for next 2 days and called them again.
I was surprised to learn a new technical term from them that they are "Uploading network" hence its taking time and soon i will get my connection. Since my work was getting affected because of their delay i applied for a BSNL connection too. Now today is 5th September and i am still waiting for the connection and to my surprise i got the BSNL broadband last week.
I tried escalating this matter and asked the customer care for any high level contact and they said that i need to mail helpdesk@acttv.in. I emailed them but i got no response.
Please note some points regarding ACT broadband before applying ACT broadband
1. They dont have nodal officer/appellate authority [against TRAI rules and i have already escalated this matter to TRAI officials with the help of pgportal.gov.in]
2. They have a customer base of 2500 users in bangalore and they are not able to manage even this small number.
3. They DO NOT PROVIDE STATIC IP [even if they claim to do so]
4. Their customer care service is useless. All you will losse is your balance by talking to them
5. They can "Upload network" [You can imagine the understanding capability of their technicians]
6. They are fast in collecting money but lazy in delivering service
Final conclusion: To be on safe side stay away from them else you will suffer like me. Morning shows the day and even before using their service i am suffering. Don't know what will happen when i get the connection and i face any problem that time.