[Latest Update,16 June] : The expected date of installation has been notified to me by the customer care when I called them recently, it is moved to
30th JUNE from 15th JUNE(which again depends on terms and conditions, which are known only to One Mr. Babaji)
[i.e. In the best case, Installation will be done 30 DAYS AFTER MY REQUEST and Payment done in JUNE beginning,
I suspect I MIGHT NOT LIVE TO SEE THAT DAY
😀 ]
[Original] One of the worst service ever:
I have requested for ACT Fibrenet on June beginning 2015 and made advance payment of Rs. 7176/- towards the same.
However, its been 15 days already and there has been no installation, verification or a callback yet.
I have called customer care numerous times but have not received any suitable response yet.
(One of the executives even sympathized with me, told I wish I could help but the other team does not respond, I am very sorry
🙂 )
I have already escalated Request No 0004857432 on June 12th, even
then there is no response.
I have already mailed to APPELLATE authority and NODAL officer (one Mr. Suresh, this is supposed to be the highest level of escalation) but even these guys are so pathetic that they do not respond.
Sadly the feedback of other people is similar
🙁
Posted complaints at:
ACT TV Complaints
ACT Broadband - Installation Pending from 2 weeks, Money Deducted
ACT TV BROADBAND - Reviews | Broadband | Wireless | Ratings
Sumit Ahuja
9535940945
sumit.and.ahuja@gmail.com