A strange problem with GTPL broadband

  • Thread starter Aashish.007
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Aashish.007

Aashish.007

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354
Location
India
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Airtel XStream Fiber
JioFiber
Jio 4g
Airtel 4g
I use GTPL broadband, the plan is supposed to work at 100mbps and it does except that the upload is stuck at 0.01 mbps <100kbps,
this makes the internet unstable, the customer service are at their wits end and so am I; someone has any idea what's going on?
 
vishalrao

vishalrao

The Global Village Idiot
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6,080
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Pune
ISP
Microscan and PDPL.
What/where are you seeing upload speeds? Torrent? Something else?
 
W

wheatbread

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400
Location
Bihar
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Railwire, Airtel
If nothing is wrong on your end then Jio's malfunctioning middlebox would be my guess.
 
Aashish.007

Aashish.007

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354
Location
India
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Airtel XStream Fiber
JioFiber
Jio 4g
Airtel 4g
My internet wasn't working properly, slow site load speeds and such so I ran a speedtest and was getting the full download speeds but only 0.01mbps upload, confirmed this on various speedtest sites.
Tried everything in my home network to no avail.
 
Aashish.007

Aashish.007

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354
Location
India
ISP
Airtel XStream Fiber
JioFiber
Jio 4g
Airtel 4g
It's ethernet based on my end from nearby fiber box.
 


Lolita_Magnum

Lolita_Magnum

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Ask GTPL for an engineer visit. There's nothing really you can do on your end.
 
Aashish.007

Aashish.007

Messages
354
Location
India
ISP
Airtel XStream Fiber
JioFiber
Jio 4g
Airtel 4g
Well the engineers told me to turn my router off for 10 mins and that should solve it; and as anyone would've guessed it did not so the saga continues.
 
Lolita_Magnum

Lolita_Magnum

🦜
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1,322
Location
Mumbai
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VIL-55410
SLN-208959
HTZ-24940
It won't be fixed until the issue is escalated, you need to latch on to them. These guys will always look for the easy way no matter what.

When I had Hathway problems, CC didn't do much so I had to personally go to Hathway Office to have a talk and also write to their appellate.
Unless you are persistent they forget everything in a few hours.
 
havoc

havoc

I got banned!
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801
Location
India
ISP
Excitel, Vi, Airtel, Jio & BSNL 😉
Go to their office and check the speed there. If they too have the same issue it's their server issue. If not then pull ears of those guys and show them the problem by dragging them to your house. You paid for their commitment and if you're not getting it then you have rights to force them to fix it.