I am ACT Fibernet user from 2012 in Bangalore and Hyderabad. Truly satisfied with their services as they do not count uploads in their FUP. I just received this email from them as I am an Apple device user. Please let me know if you all received similar emails. thanks!
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Subject : Update for customers using Apple devices
Dear customer,
Recently, in the last 3 months, we have been receiving complaints from some of our customers who are using Apple devices with IOS version 9 that they have been experiencing higher data usage. This may be due to some applications which may consume data in the background without the knowledge of the user. In this regard, we would like to suggest to our customers to download applications namely ‘Data Manager’ on your respective IOS devices. This application may help in providing accurate information about the data usage of your respective device. Based on the results from said application, you may also please consider escalating this issue to Apple.
We are always committed to bring you fastest speeds with highest download limits
Thank you and looking forward to serve you better.
I'm the only user. I email the nodal team and got the data usage logs. I checked. My router doesn't have data monitor nor does it support tomato firmwares
i ve also faced the same issue. the speed as per their advt. is 40mbps but getting only 20mbps and also stealing my usage by adding false usage . This has not happened in the first year but after that only. hope approaching TRAI or a consumer forum is the only way to teach them a lesson.
same here.. i hardly use my home act connection as i am in d office all the weekdays and 75gb of data getting over in 15 days... i have reset my wifi , router everything.. but seems d problem is from d act servers.. total frauds. All i keepp getting rest of the month are sms from them to reset my data for an extra fee.
I am planning to start a Facebook page, twitter account and a online petition on the ways of ACT and the fabrication of Data usage which they have been putting all off us through. I was wondering will all of you join the pages to support this?
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