BEWARE ACT is adding false GBs to FUP (download limit) usage

How many people faced the problem of exaggerated data usage with Act?


  • Total voters
    7
  • Poll closed .

Zaphod

Regulars
Nov 2, 2015
127
36
Post some proof. Like your router logs.
 

RedskyITM

Regulars
Sep 4, 2015
499
108
So now we have 2 users with proof that ACT isn't adding usage.

For reference, where are you located? I'm in Bangalore.
 


ACT Fibernet

Member
Dec 24, 2015
59
2
Hi All,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
 

dextermorgan

Regulars
May 12, 2014
6,848
1,217
Hyderabad
Post some proof. Like your router logs.
I cannot post router logs since my asus rt n12lx doesn't support data logs but I can show you my glasswire data logs.


The data discrepancy is not so bad now. But last two months, they told me I used 350Gb per month which doesn't make sense
 


trippytastic

New Member
Apr 19, 2016
3
0
Hi all,

I am ACT Fibernet user from 2012 in Bangalore and Hyderabad. Truly satisfied with their services as they do not count uploads in their FUP. I just received this email from them as I am an Apple device user. Please let me know if you all received similar emails. thanks!

___________________________________________________________________________________________________________
Subject : Update for customers using Apple devices


Dear customer,


Recently, in the last 3 months, we have been receiving complaints from some of our customers who are using Apple devices with IOS version 9 that they have been experiencing higher data usage. This may be due to some applications which may consume data in the background without the knowledge of the user. In this regard, we would like to suggest to our customers to download applications namely ‘Data Manager’ on your respective IOS devices. This application may help in providing accurate information about the data usage of your respective device. Based on the results from said application, you may also please consider escalating this issue to Apple.


We are always committed to bring you fastest speeds with highest download limits


Thank you and looking forward to serve you better.


Regards

ACT Fibernet.
______________________________________________________________________________________________________________
 

ACT Fibernet

Member
Dec 24, 2015
59
2
Dear Dexter Morgan,

We are concerned to note your grievance. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
 

RedskyITM

Regulars
Sep 4, 2015
499
108
I cannot post router logs since my asus rt n12lx doesn't support data logs but I can show you my glasswire data logs.

The data discrepancy is not so bad now. But last two months, they told me I used 350Gb per month which doesn't make sense
You're the only user? If so that's pretty bad. Did you end up getting your data log from ACT like I did?

I believe you do have a data monitor. It should look like this: ASUS Wireless Router RT-AC66U -
 

dextermorgan

Regulars
May 12, 2014
6,848
1,217
Hyderabad
I'm the only user. I email the nodal team and got the data usage logs. I checked. My router doesn't have data monitor nor does it support tomato firmwares