Reliance Broadband: How to follow up on pg portal complaint?

[hitech0101]

My reliance broadband has not been working for past 20 days. I have complaint registered at pg portal. it shows the date of action but not the current status. How to follow up on this complaint.

 

[Sushubh]

reliance sadly does not give a shit about pgportal. my complaint were closed after giving lame responses.

 

[hitech0101]

My connection is completely down. Also, before the status was received the grievance now it shows nothing . Should i lodge a reminder for this complaint??

 

[Sushubh]

Fill up this form...
Reliance Customer Care
Would probably take 3 days for them to respond.

Also send emails to these IDs:
anil.ambani@relianceada.com
serviceassurancecell@relianceada.com
broadband@relianceada.com
Might take a day or two for them to respond.

 

[hitech0101]

Done thanks. Will the issue be resolved, i think it requires physical cable repair work to fix the issue. Also should i lodge a reminder for the complaint at pgportal, i am not sure what needs to be done for the complaint registered there.

 

[Sushubh]

it usually happens by itself with bsnl. reliance is the only exception i have found till now which totally ignore complaints on pgportal.

 

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[hitech0101]

Thanks for your help.

 

[x720]

Physical cable issue. Rcom won't fix it...

If the issue is minor, try fixing it yourself.

 

[hitech0101]

The location of server from where the cable comes to my house is at a distance of about 200m-250m and there are few buildings in between, not sure if i should contact the line guy and ask him to fix the cable.

 

[x720]

Yep do that. And ask rcom for a waiver if you haven't already.

 

[hitech0101]

Ok will try that. About the waiver i am not sure if they are going to respond to that either once again will have to lodge a new complaint at pg portal for that.