Tata Indicom Broadband in Bangalore

[resource]

Need help! Can somebody guide me how to get out of following issue with Tata Indicom Boradband in Bangalore.

We have placed order for 2 MBPS broadband connection on 28th March, 2007. Till now we have not got the connection, whenever we call customer support no 6060 7070, the executives gives all wrong information.

Finally I have asked them to cancel and repay our payments still they have not payed.

Details of our connection request:
Tata Indicom 2mbps line
Installatin:Rs 1,000
Security:Rs 1,000
Enquiry no:1121540
App no:1028388
resourcedesign@vsnl.net

costomer support ticket nos.
2047054
2066814
2151974 (Neelima)
2179884 (Rajesh) (Ruby)

 

[Sushubh]

that's tata indicom for ya... their customer support is popular for being very unfriendly.

 

[meaculpa]

Have done a bit of online checking on your behalf. Check out the following links
Tata Group | Media room | Tata contacts
You could contact head of corporate comm. VSNL with a complaint
I suspect you have taken the connection for business/ commercial use, so see if this link helps
Tata Group | Our companies | Tata Internet Services | Profile
You could throw this at them
Tata Group | CSR | Corporate governance | Business excellence | Soaring to conquer

Good luck! - a fellow sufferer

 

[resource]

Oh... Thanks a lot for your help, I will defenitly write to all the contacts that you have sent and also I will direct them to visit this forum.

 

[meaculpa]

you're welcome..btw let me know if anything works. Since I myself have not tried it!