what ever it is its all like screen saver... this is what you will get in the end
Youbroadband - Chennai
Its better you live without internet, than opting to go for youbroadband service.
Worst in Class Service provided:
A company that gets in touch with their clients only for renewal
They benefit because most of the time especially when you are in real need of internet it does not work. So in a 3 month tariff 1 month net wont work and you will still have half your GB go wasted.
You will get a message in the morning at 8 AM that internet connection is out due to technical fault. and the same will automatically get rectified and a message stating same will be sent the next morning at 2 or 3 AM and that too if you are lucky, else it will be after 2 or three days.
Ideally the service provider helps you loose weight... walk between room to see if all the modem lights are burning, else run around to see if the neighbors have internet.
You need have your own set of service tools, service engineers, or our local cable operators, so that they can help you in getting your cut wire rectified. Best if you have your own cables also.
The best customer service: they will always promise to get back to you: but you will never get a call. The easiest way of online rectification of any trouble shooting: Switch off - Switch on - unplug and plug.. nothing happens they will for sure send a never existent engineer. Worst of all they can neither understand English not will they understand Hindi. Most of the time they do not have reference numbers for the complaint calls and no history to detail about your earlier complaint. to top it all their systems are always down especially when you ask them if they have old complaint history. Even otherwise I guess they use scrolls and no computers.
They promptly ensure to collect the renewal amount, however after that, none of those numbers will be reachable. That is the only time you will realize that there are people working in this company.
It is mandate to know where the regional or local service office is so that you can at least lament your sorrows about this bad service to the watchmen, because there are and they are always engineers who cater to the neighboring locality and not yours.
After all this if you still feel you need opt this company ... you are most welcome to join my club...
John
Youboradband
AC#: 1010184 -