My case is also similar.
I filled in the form in the ACT website a couple of times and also called them, but there was no response.
Later, one of my friends sent me Mr Nagoorkani's number. I rang him up and asked whether ACT was available in my area. He said it was. He came, collected the documents and filled up the form. This was on Sunday. He said it would take at the maximum a week's time for the installation.
But just within two days, the wiring was done and the connection was live.
Both Nagoorkani and the engineer Riyaz were efficient.
The connection has just been installed. I get the advertised speeds - both uploads and downloads. I have to wait and see how it performs in the long term.
Dear Dinakaran Rengachary,
We regret the inconveniences caused. If you are facing any issue with the service, please feel free to get in touch with us on 080 4284 0000 or write to us at email@example.com if you have any other queries. Thank you for your cooperation.