ACT Fibernet Chennai Reviews

idrisanqelz

New Member
[OP]
Aug 31, 2014
3
0
Hi Guys . I just recently bought ACT Fibernet . I am very happy with it. I got so much problem to get this internet connection.

1st time i heard about this internet, i just ignored because i thought it wouldnt be available in my area.

After few weeks i saw people putting cables in my lane ... When me and my dad asked what company they were , they said they were ACT.

So we called the call center people ( Toll Free ) and they said that my area is not having the connection.
So i got very pissed because i saw them installing the cables.

So i told them to send a person to check if my lane has the connection and i waited for 2 weeks and nobody came.

I tried calling them again they said its not available .

So i decided to buy Airtel but that connection wasnt in my lane...

So i was very sad and pissed..

So i waited patiently and soon ACT Broadband changed to ACT Fibernet. So i called 2 weeks after they changed the name.. When i called they said that they will contact the staffs and check if it is available in my area. So i said ok and they said they will contact me in 24 hours.

I waited for 1 day and no response. i needed a decent internet speed so i called Tikona Internet. They said they will come 1 day later in the morning and install it immediately in 1hour.

So i called them and told to come the next day. But when i went to my Aunty House, (My Aunty stays in a Apartment) So there were many tenant's houses. While i was waiting for my aunty to open the door, i found a ACT Fibernet Phamplet on the next tenant house' floor. So i took it and went inside my aunty house .

the phamplet had the plan names and some information. Luckily, in the phamplet there was a person name , : Nagoor Kani(He was the Sales Executive) and there was his phone number. So i called him and asked for the connection. He asked my address and i told him. He also told me to send the address through SMS and he will confirm with one of the engineer if the connection is available in my area.

I messaged my address to him. After 15mins, he called me and told it is available in my area and said i need : Pan Card Xerox
Driving License Xerox
and Passport Sized Photo.

So i said sure and asked him to come tomorrow. He came the next day to my house and brought some registration form. My dad filled it up and gave the money for 1 year .

He gave us a engineer number and went. This Sales Executive came on Saturday and told that the connection will be installed tomorrow.( Which is Sunday.) So he gave a Engineer Number and his name: His name was Riyaz . He was a kind person and so i called him in the afternoon asking when he would come.

He said he will come today itself. ( Saturday Evening) to install the ACT BOX . the Engineer himself came in the evening to come and see the place and decide where to install the ACT Box. So he told the best location to install and went . He later sent some people to install the Box. They installed the box and went. They came again on Sunday at 1pm and installed the wires in my house and set up the internet.

TADA ! thats all . internet connection came!

I am very dissapointed with ACT's Customer Care as they dont forward the requests or complaints which we post to them.... But since i was lucky(All Praise is to God) i got the Sales executive number in the phamplet which i found in outside my aunty's house.

This is how my internet connection came in 2days.
I WOULD LIKE TO THANK THE FOLLOWING PEOPLE : Nagoor Kani (Sales Executive)
and Riyaz ( Engineer )

They did a EXCELLENT JOB IN helping me.
But still im dissapointed with ACT's Customer Care. They are completely useless.

I dont think the internet would have came without directly getting the Sales Executive number.

Thanks to this 2 heros!
Hope ACT Looks at this post and rectify this mistake which customer care does.
 

idrisanqelz

New Member
[OP]
Aug 31, 2014
3
0
Dear Sir,

Thank you for sharing your feedback. We will look into it.

Warm Regards,
ACT Fibernet
My Updates on ACT Fibernet : Bought it almost a week ago. I am trying to download something but when i download , it is downloading at the speed of 237kbps only!!!! The day when ACT fibernet was installed, my download speed was 3-4mbps and i download 5 gb game in 30mins

But now for download 1.5 gb its take 1hour 45mins!!

Seriously , is ACT Fibernet a scam??

At the same time , just to verify i went to speedtest.net and checked my speed it was 20-25mbps download speed and 10 mbps upload speed.(My plan is 40mbps and 75gb usage.) Please help me with this problem.

We pay for the internet please stop this speed issue.
 


uberjon

-
Regulars
Jul 31, 2010
1,285
134
Home
1. I *strongly* recommend removing your phone number from your profile. It's there for your phone make.
2. Did you raise a complaint directly with ACT? Did they solve it?
 

idrisanqelz

New Member
[OP]
Aug 31, 2014
3
0
1. I *strongly* recommend removing your phone number from your profile. It's there for your phone make.
2. Did you raise a complaint directly with ACT? Did they solve it?
actually i didn't complain,but when i tried again yesterday and today its back to normal.. oh ya how to remove my number
 

DinakaranRengachary

New Member
Sep 14, 2014
4
1
Yes. My case is also similar. There was no response from ACT. Someone gave Nagoor's number.
Which router are you using?
Hope the service is good.
 

DinakaranRengachary

New Member
Sep 14, 2014
4
1
My case is also similar.
I filled in the form in the ACT website a couple of times and also called them, but there was no response.
Later, one of my friends sent me Mr Nagoorkani's number. I rang him up and asked whether ACT was available in my area. He said it was. He came, collected the documents and filled up the form. This was on Sunday. He said it would take at the maximum a week's time for the installation.
But just within two days, the wiring was done and the connection was live.
Both Nagoorkani and the engineer Riyaz were efficient.
The connection has just been installed. I get the advertised speeds - both uploads and downloads. I have to wait and see how it performs in the long term.
 
Reactions: Sushubh

sujith ravi

New Member
Sep 24, 2014
1
0
could someone kindly share Mr nagoorkani's no with me please act hasn't gotten back to me as of yet regarding a new connection