Aircel charges Rs.75 for services I didn't subscribe to and customer care unfriendly

[solariiknight]

Yesterday morning, I suddenly a series of sms that I had subscribed to video talkies and that Rs.50 has been charged followed by another Rs.25. I have no idea that this service ever existed and why would I use any video service when I already use Aircel 3G to access plenty of videos from youtube?

I called up their customer care and they accused me to downloading premium videos from websites. I asked wtf websites you're talking about and they said that they don't know. I shouted at them and slammed the phone, after which I got a message that a "service request" (1-16652168771) has been registered. Today morning I received a sms saying that my "service request" has been processed! I haven't got my money back!

Any idea on where to escalate this issue furthur?

 

[newuser990]

they are all same.try to rob you as much as possible.

once airtel charged me for some ringback tone i didnt subscribe to.when i called their CC they said that it is impossible and i must have pressed the necessary keys to subscribe when their automated call called me that day.but i said i didnt and told them to tell me the duration of that call because it was not more than 5 seconds before i disconnected and how could i subscribe to it within 5 seconds.they first told me that they dont keep call duration and i was like WTF......so finally after some more blah blah and them not having any answer they refunded me.