Hi all,In my session usage log for february 07, on the 12the feb there are 2 entries with exactly the same time. the login and logout for both the entries are exactly the same. Only the download MB differs. the login time was about 3 hours and i remember specifically that i have checked mail, personal and company. What is shocking is the download for one entry shows 620 MB and the other over 128 MB.The session entry is as given below...Start Date End Date Quantity Billed (MB) Download Bytes Upload Bytes12/Feb/2007 11:47:06 12/Feb/2007 15:11:46 620.5673 650711977.1648 34796766 12/Feb/2007 11:47:06 12/Feb/2007 15:11:46 128.3414 134575761.8352 34796766since the midnight of 12 the Feb, I have been trying to call the help desk and they told me to call in the morning as they do not have access to the usage in the night.The next day, i had a horrific time calling them. I would have called them at least 5 - 8 times and had to hold for a very long time each time and the system would tell me to book a complaint as all the agents are busy.on the 14th Feb I called up at 5.30 a.m. and I got through and was told that as they do not have access to billing, I should call the billing section after 10 a.m. I was given a new number 1662 for the billing.I called up billing at 10.30 a.m. and i was told they they have nothing to do with Internet usage and they handle only billing and that i should call the helpdesk to sort out the problem.The passed by trying the helpdesk and i gave up after a couple of tries.On the 16th I called help desk and explained the problem to the agent and he told me that their server had a virus attack on the 12 feb and it was down and he cannot access the usage info as engineers were working on restoring the server. i was asked to check the next day.On the 17th Feb i called up again as I was loosing patience, and they told me that all the usage reports comes to them from the local exchange and I would have to visit the local exchange and sort out the problem.I visited the local exchange and one gentleman eagerly attended to me. After I explained him the whole story he told me that he had just joined that day and he had no idea, what needs to be done and he asked me to wait for a lady who was not at her seat. After waiting for half hour for the concerned lady to come by, she was kind enough to listen to the story from me and told me that I need to see the Billing in charge of the exchange and directed me to him. He was not on his seat too and his secretary asked me what the problem was. So for the fourth time in the day I explained her the problem and she said that I must have downloaded simultaneously from two different sites and hence there were two entries.She had no clues what she was talking and I was on the verge of snapping and I politely told her not to put her foot in her mouth if she does not know what she is talking. She told me nothing can be done as it is possible to download from two different sites and stuck to her guns.I told her that with th 590 NU plan the bandwidth is still 512k in mumbai and all other plans have 2 mbps. It is practically impossible to download over 750 mb of data over 3 hrs with this speed.Dear friends, what do you think I should be doing to these people?And which tree should i be barking at. And how is it possible to put some sense into people who do not know the basic principles of the Internet workings?Any valuable suggestion on guiding me on the next course of action would be highly appreciated.regardsDandy