should i move from airtel to ACT?

Leshy

Member
[OP]
May 31, 2014
11
2
chennai
Hi Guys,
I have read both good and bad about ACT i am in a dliemma whether to ditch my airtel 8mbps plan and go for act broadband need some suggestions.
 
Jun 13, 2014
17
2
Bangaqlore
Once upon a time I used to have airtel. The good: great service. Almost instant response to things. Cons: Crooks. They automatically downgraded
my plan without asking me. So I chucked them.
ACT: pros: great plans. Definitely better product than airtel.
cons: service is basically don't care. any problem and they won't know what to do. if they can't solve it, they won't bother to try.
If you are willing to overlook the service aspect of it, you may go for ACT. Their plans are much better than Airtel. Airtel frequently changes their plans and they will change yours without even telling you.
Personally, I have stumbled upon another problem with ACT. Apparently they include both uploads and downloads in their FUP. I have measured my usage with independant software and it confirms. So if they say 50GB FUP, and you upload (torrents etc.) 20 GB, then you will effectively get 30GB. Although they say otherwise on their site. I have recommended people to verify FUP limit using their own software.
 


rowhitr

Member
Jun 13, 2014
6
0
bangalore
ACT is having pathetic service. Thank god , i didn't remove AIRTEL connection on applying for ACT. I rarely see Airtel facing any problem but incase if it does also they fix it within 24hrs. One time fix didn't happen in 24hrs so Airtel paid me Rs. 100 per day for everyday extension , I didn't even ask for it but they credit it to my monthly bill. Yes, the cost is more in Airtel but they give respect to their customers and follow ups are done frequently. ACT don't have process and they don't care to give you frequent update on your request id.
 

rowhitr

Member
Jun 13, 2014
6
0
bangalore
No, not a Business Customer. It seems that Airtel had given it to 3rd party for all hardware maintainence and contract was this way. So far I have recieved this money only once but later on issues used to get resolved within 12 hrs even when the ETA was 24hrs. One thing I like about Airtel is that after the issue gets resolved they speak to customer and get confirmation from us too.
 
Jul 9, 2013
9
0
Bangalore
Apply to both the places. By the time you get to meet the ACT sales representative, Airtel would have given you the connection. Don't waste your money on ACT. Doesn't work.
 

shr

Newbie
Regulars
Oct 15, 2008
189
36
Chennai
My suggestion is to keep a reliable provider as a backup when you choose ACT.
- With ACT you get better upload speeds almost similar to your download speed - Airtel caps upload at 0.8Mbps although most of it is a ADSL restriction. When I asked Airtel they mentioned FTTH also caps at 0.8Mbps.
- ACT cabling is all over the streets crisscrossing every EB post much like your local cable TV. So quite vulnerable to cable cuts. Where ACT competes with local cable (like in Bangalore), they go through frequent cable cuts.
- The box in your home or your neighbor's house has a 4-hour battery backup. But if your neighbor leaves home on a holiday, you have an outage starring at you in a day-long power cut. No such issues with Airtel.
- With ACT you dont need a modem. But you may need a wired or wireless router for a multi-device connection. Airtel requires a modem to begin with.
- I get about 3ms Pings on ACT. Airtel gives about 50ms.
- I have had outages on both Airtel and ACT. In my case the issues were handled faster although I am with ACT for only about 2-weeks now. With Airtel for around 6 years.
- Connection and relocation was swift with Airtel. Turnaround time for your connection and speed depends on how crowded their DSLAM is. With ACT it depends on wiring to your area and a box nearby with a open port. In my case, the documentation was done in 1-hour from my website query. Connection was promised next day. But it took 2-days mainly because i had to arrange for an electrician to run my concealed cabling.
- Pricing. In India most of the broadband costs are driven by road cut charges. Airtel has a disadvantage here where as ACT is cheap since they dont have to cut roads. Not sure what happens when there is more restrictions on open cables in streets.